Terms & Conditions of Sales of Products
Healing Hands Refund Policy
Code of Ethics of Healing Hands Distributors
As owner of my Healing Hands Distributorship, I agree to conduct my Healing Hands business according to the following ethical guidelines:
As a basic guideline in my activities as a Healings Hands Distributor, I will endeavor to always treat others, as I would have them treat me.
I will respect and follow this code of Ethics and the Rule” of Conduct observing not only “The letter” but also “the spirit” thereof.
I will present HEALING HANDS products and the Healing hands Sales and marketing Plan to all prospective distributors in a truthful and honest manner, and I will make sure to present only what is approved in official Healing Hands publications.
I will be courteous and prompt in the Handling of any and all claims for exchange and return and follow the procedures prescribed by Healing Hands From time to time in its official Publications.
I will conduct myself in such a manner as to reflect only the highest standards of integrity, frankness and responsibility because I recognize that my conduct as a Healing Hands distributor has far reaching effects.
I will accept and carry out the responsibilities of a Healing Hands Distributor as set forth in official Healing Hands publications.
In my HEALING HANDS product sales activities, and for the purposes of protecting the Healing Hands Sales and Marketing Plan, I will use only Healing Hands produced or Healing Hands authorized publications.
Section 1: Introduction
The Healing Hands Rules of conduct define and establish certain principles to be Followed in the development and maintenance of a Healing Hands Distributorship and the rights, duties, and responsibilities of each Healing Hands Distributor.
The Rules are designed to preserve the benefits available to all the Distributors under Healing Hands Sales and Marketing Plan.
Healing Hands and its Distributors have a binding contractual relationship. The terms and conditions of this relationship are set forth in the Healing Hands Distributor Application Form, Healing Hands Business Starter Guide, which includes Healing Hands Sales & Marketing Plan Healing Hands Rules of Conduct as updated by Healing Hands from time-to-time are available on www.hhindia.biz.
From time to time, the contents of these Official Documents may be amended by Healing Hands. Healing Hands will, prior to making any amendment to the official Documents, submit to the Distributor leadership for discussion, evaluation, and recommendation, proposed amendments other than those necessitated due to any government order, regulation or law. Final decision-making authority with respect to any amendment rests with Healing Hands. Healing Hands will notify all such amendments to the Distributor by publication on its website www.hhindia.biz.
Section 2: Definitions
2.1 In these Rules unless the context otherwise require, the following words and phrases shall mean what is given below:
2.1.1 “Healing Hands Business” means the aggregated rights, duties, and privileges of a Distributor to conduct business with Healing Hands, other Distributors and third parties as provided in the Healing Hands Business Starter Guide, including but not limited to the Rules of Conduct.
2.1.2 “Healing Hands Products” means all goods and services, including literature and other support or auxiliary materials, made available by Healing Hands to Distributors.
2.1.3 “Healing Hands Sales and Marketing Plan” means the plan provided in the Healing Hands Business Starter Guide detailing Healing Hands performance incentive systems, sponsoring procedures and guidelines, requirements, systems, procedures and policies regarding the presentation of Healing Hands Products, the Healing Hands business and the management of an Healing Hands organization, as amended from time to time by Healing Hands and of which these Rules are a part.
2.1.4 “Healing Hands Business Starter Guide” means the literature provided with the Distributor Application.
2.1.5 “Business Support Material” (BSM) refers to any privately produced materials, in both written and recorded form, and meetings which may be developed, produced, and distributed by Distributors for the purpose of training and motivating the Distributors in their Business Group, as well as for the purpose of attracting prospects in becoming Healing Hands Distributors, which is regulated in terms of section 7 herein below.
2.1.6 “Business Group” refers to that Distributor and all his personally sponsored Distributors, all those Distributors sponsored by his personally sponsored Distributors and so on down to and including those who have not sponsored anyone, but excluding any Silver in the organization under him or any Distributors in the Business Group of such Silver Distributor.
2.1.7 “Business Support Material”, “Material”, “BSM” shall have the meaning assigned to it in Section 7 herein below.
2.1.8 “Corporate Authorization Form” means the form required to be filled in by proprietorship concern, partnership or a company desiring to become a Distributor, which provide information about the business entity and the authorized signatories thereof.
2.1.9 “Cross Group Selling” means that a Distributor selling products to a Distributor in other Lines of Sponsorship.
2.1.10 “Silver” means a Distributor who has achieved a certain level of business activity as specified by the Healing Heads Sales and Marketing Plan.
2.1.11 “Distributor, also known as Independent Business Owner (IBO)” means a person or entity that is introduced to the Healing Hands business and is accepted by Healing Hands Distributor in accordance with Section3 of these Rules; this term includes the terms “Sponsor”, and “Silver” except when the context requires otherwise. Distributors are independent business persons, operating their own independent business, and have no employment, agency or similar relationship with Healing Hands.
2.1.12 “Distributor Application” means Form application detailing the terms and condition of Distributorship that is required to be filled in a submitted by a person desiring to become a Healing Hands Distributor.
2.1.13 “Line of Sponsorship” shall include in an ascending manner the Sponsor of a Distributor, the Sponsor’s Sponsor, and so forth and shall end at Healing Hands.
2.1.14 “Market” means the territory of India and such additional territories as may be added by Healing Hands from time to time.
2.1.15 “Rules of Conduct”/”Rules” shall mean these Rules of conduct for Distributors which can be changed or modified by Healing Hands from time to time, as provided in these Rules.
2.1.16 “Sponsor” means a Distributor who introduces to Healing Hands an applicant for authorization as a Distributor who in turn becomes a Distributor by virtue of Healing Hands acceptance of his Distributor Application; “personally sponsored Distributor” has a corresponding meaning.
2.1.17 All the terms used in these Rules that are defined or explained in the Healing Hands Sales and Marketing Plan shall have the same meaning as given in the Healing Hands Sales and Marketing Plan.
2.1.17 All the terms used in these Rules that are defined or explained in the Healing Hands Sales and Marketing Plan shall have the same meaning as given in the Healing Hands Sales and Marketing Plan.
2.2 Except when the content so requires, everything that is in the singular shall include the plural and whatever refers to the masculine shall include the feminine.
2.3 The Healing Hands Sales and Marketing Plan shall be considered to be an integral part of these Rules of Conduct.
Section 3: Becoming a Distributor
So Simple: Fill, sign and deliver a Distributor Application Form along with Corporate Authorization Form if applicable.
3.1 Application and Starter Guide:
An applicant to become a Distributor of Healing Hands must
Fill up, sign and file a Distributor Application for authorization to become a Distributor and sell Healing Hands products and
Possess a Business Starter Guide.
Distributors may be taken up in individual capacity, as sole proprietorship concerns, or partnership firms and companies. Distributor Application duly filled in all respects and accompanied by necessary documents should be deposited at Healing Hands offices.
3.2 Equal Opportunity: The opportunity to become a Distributor is available to Anyone regardless of race, sex and Religious or political Beliefs.
3.3 Requirements: Without limiting Healing Hands rights, the following are requirements for becoming a Distributor of Healing Hands.
3.3.1 A Distributor must be at least 18 years of age.
3.3.2 He must not be unable to manage his business due to mental or legal reasons.
3.3.3 He must not have been suspended from his current profession or business by any professional association, society or institution.
3.3.4 He must not be in jail and/or confined to any correctional institution of any kind.
3.4 Acceptance or Rejection of Application: Healing Hands reserves the right to accept or reject any application to be a Distributor without having to give any explanations whatsoever.
3.5 Date of Authorization: An application shall be considered accepted when Healing Hands enters the personal details of a Distributor on its records and communicates its acceptance to the Distributor in any manner whatsoever whether by issue of an Identification Card or by issuing the Healing Hands business Starter Guide. The Distributor may retail products only after receipts of the Distributor Identification Card from Healing Hands.
3.6 Prohibited Sponsoring practices: No prospect, as a condition to becoming a new distributor shall be required to, nor any currently authorized Distributor, as a condition to provide assistance to a prospect or new Distributor, in the development of their Healing Hands Distributorship, require the prospect or such new Distributor to:
3.6.1 Pay any joining fee or purchase any specified amount of products.
3.6.2 Maintain a specified minimum inventory.
3.6.3 Purchase any non-Healing Hands “product” or other “pack” or “Starter Guide”.
3.6.4 Purchase tapes, literature, audio-visual aids, or other materials or participate in any “tape of the month” or “tape of the week” programs.
3.6.5 Purchase tickets for and/or attend or participate in rallies, seminars or other meetings.
3.6.6 The only requirement which a sponsoring Distributor can impose upon a prospect whom he is willing to Sponsor is that the prospect shall fill and sign an Application for Distributor Authorisation Form and submit it to Healing Hands and receive a Business Starter Guide and an identity Card from Healing Hands.
3.7 Resignation: A Distributor can cancel his Healing Hands Business at any time by sending a letter to Healing Hands with a copy to his Sponsor and Silver.
3.8 Application by Former Distributors: A former Distributor can request to be authorized as a new Distributor in accordance with Rule 6.4.
3.9 Informal Partnerships: In the case of an informal partnership, the Healing Hands Distributorship shall be only under the names of the individual partners and not under a business name that the partnership might use for other transactions.
3.10 Legal Entity Distributorships: A Distributor may own and operate his or her Distributorship as a sole proprietary concern or registered partnership firm or limited company, provided it complies with certain requirements and conditions.
Healing Hands values its personal relationship with its Distributors and would not ordinarily appoint a sole proprietary concern/partnership firm/limited company as a Distributor or approve of a transfer of a Healing Hands Distributorship from one or more individuals to any of the above. However, Healing Hands recognizes that certain advantages could accrue to a Distributorship which adopts a legal entity structure, including
Tax benefits and tax savings,
Estate planning and
Ease of transfer.
On the other hand, the impersonal character of a legal entity Distributorship could result in unfavorable consequences to Healing Hands unless certain conditions or restrictions are imposed. Accordingly, Healing Hands will require such Distributorships to comply with the following:
3.10.1 The legal entity in addition with Healing Hands a Corporate Authorization Form, duly signed by its Sole Proprietor or Partner or Director as applicable.
3.10.2 All persons who actually conduct, or who intend to participate in the operation of the business of the Distributorship must comprise the majority of the partners in case of a partnership firm or in case of company collectively own not less than a majority of the paid up equity share capital of the company and must constitute a majority of the Board of Directors of the company.
3.10.3 No change in the partners, in case of a partnership firm or in case of a company, no change in the number of shares issued, in the ownership of the shares or in the membership of the Board of Directors, may be made and no agreement or arrangement affecting control of the company by the individuals conducting the Distrutorship business may be adopted, without application to and the prior written approval by Healing Hands.
3.10.4 All partners, shareholders and Directors shall personally and irrevocably guarantee due performance by the partnership firm/company of all of its obligations and responsibilities as a Distributor or a Silver, especially those outlined in the Code of Ethics and Rules of Conduct of Healing Hands Distributors as set forth from time to time in official Healing Hands literature.
3.10.5 The sole business of the legal entity must be the operation of a Healing Hands Distributorship No. other business may be conducted by such an entity.
3.11 Trust Distributorships: Do you wish to transfer your Healing Hands Business to your minor children or old parents who cannot themselves presently operate as Healing Hands distributors. You can do it during your lifetime. Read On, it’s SIMPLE. JUST CREATE A TRUST.
A Healing Hands Distributorship may be transferred to and become part of the corpus of either an inter vivo or a testamentary trust provided there has been compliance with certain requirements and conditions.
One of the advantages of building a Healing Hands Distributorship is that the owner may pass it on to his or her heirs as part of his or her estate. In order to accomplish that objective, he or she may wish to transfer the Distributorship to an inter vivo trust during his or her lifetime or arrange for it to be transferred to a testamentary trust after his or her death. The latter may be particularly desirable where his or her surviving heirs may be minors who are disqualified by law from operating the Distributorship until they reach their majority. The trustee must be an individual and the trustee may also be a Healing Hands Distributor at the time the trust is created or takes effect.
In order to assure that the transfer of a Distributorship to a trust may not result in unfavorable consequences, Healing Hands will require compliance with the following:
3.11.1 The creator of the trust must have been a duly qualified and authorized Distributor at the time that the Distributorship is transferred to the trust.
3.11.2 Frequently the beneficiary of the trust will be the spouse, child, grandchild, parent or sibling of the Healing Hands Distributor or deceased Distributor whose Distributorship is to be transferred. However, the beneficiary of a trust may be any individual who is eligible to become an authorized Healing Hands Distributor. A beneficiary cannot be a business entity, existing corporation, charitable organization, non-profit organization, a foundation or any similar entity.
3.11.3 The trust instrument must not permit the beneficiaries to assign any beneficial interest in the trust.
3.11.4 The trustee must sign and file an application and receive a Healing Hands Distributor Authorization.
3.11.5 An original signed copy of the trust instrument must accompany the Application and the trustee must promptly file with Healing Hands any amendments or any documents which may vary the terms of the trust.
3.11.6 All trustees must execute on its behalf an irrevocable guarantee that the trustee will perform all the obligations and responsibilities of a Distributor especially as outlined in the Code of Ethics and Rules of conduct as set forth from time to time in official Healing Hands literature.
3.11.7 The term of the trust shall not be perpetual and shall not continue beyond the date necessary to protect the interests of those trust beneficiaries who are unable to act for themselves legally e.g. minor children or incompetent persons or who become of age or inexperience require assistance in the conduct of business affairs.
3.11.8 The trust will conduct only the business of an Healing Hands Distributorship and no other.
3.12 Invitations Limited to Two Persons: Invitations for seminars, leadership seminars and other events organised by Healing Hands will only be addressed to two individuals per Healing Hands business who are registered with Heading Hands. In case of a sole proprietary concern/partnership firm/limited company/trust the authorized representatives indicated in the Corporate Authorisation Form will be the two individuals who will be eligible for such invitations.
3.13 Husband and Wife Distributorships: In Healing Hands business, husband and wife always have to be together. Even if one of them has not signed as an Applicant both are deemed to be Healing Hands Distributors.
If both husband and wife wish to become Distributors, they must be sponsored together for a single Distributorship. Husband and wives may not be sponsored in different Lines of Sponsorship. Husbands and wives may not sponsor each other. If one spouse is already a Distributor, the other spouse upon electing to become a Distributor, must join the same Distributorship as his or her spouse.
3.13.1 A husband and wife shall operate their Distributorship as a single entity regardless of whether both names are on the Distributorship. Therefore each is held accountable for the actions of the other so far as the Rules of the Conduct are concerned.
3.13.2 If two Distributors, each of whom owns and operates a Distributorship in different lines of sponsorship get married to each other, May operate both the distributorships.
3.13.3 If either member of the newly married couple has attained Silver status, then the newly married couple may operate both Distributorships, each of which will however be operated in its original Line of Sponsorship. If the spouse surrendering a Distributorship does so by way of sale, such sale must be made in accordance with the provisions of Rule 6.6 of these Rules of conduct. If the spouse surrendering a Distributorship does so by simple abandoning it, the sponsorship of the abandoned Distributorship shall pass up the Line of Sponsorship to the next Sponsorship.
Section 4: Responsibilities of All Distributors
4.1 Abide by the Rules/Amendments to Rules: At all times, Distributors must adhere strictly to the guidelines, systems, procedures and policies mentioned in the Healing Hands literature, the Healing Hands Business Starter Guide of which these Code of Ethics and Rules of Conduct and Healing Hands Sales & Marketing Plan are a part. Any amendment thereto affected by Healing Hands from time to time, provided the amendment or new Rules of Conduct are published on the website www.hhindia.biz .
4.2 Retail Stores: Healing Hands does not permit distributors to display/sell its products/literature through retail stores.
No Distributor shall permit Healing Hands Products or services to be sold or displayed in retail stores, schools, fairs, ships or military stores; nor shall he or she permit any Healing Hands product to appear in such locations even if the Healing Hands product or services themselves are not for sale. No Healing Hands literature shall be displayed in retail establishments. A Distributor who works in or owns a retail store must operate his or her Healing Hands business separate and apart from the retail store. Such Distributors must secure customers and deliver products to them in the same manner as Healing Hands Distributors who have no connection with a store. Other types of retail establishments, which are not technically stores, such as barber shops, beauty shops or professional offices etc. likewise may not be used to display Healing Hands Products, information about Healing Hands services or Healing Hands literature.
Further, Distributors may not use mass communication methods such as television merchandising channels, computer networks, national or international advertising etc. to secure Healing Hands customers.
4.2.1 Exception to above Rule 4.2 for Beauty salons, health clubs, Doctor, clinic.
Display and sale of health, beauty and sport nutrition product are permitted in health and beauty establishment under the following conditions:
18.104.22.168 The primary focus of the business is service and retails sale of product is incidental to the service provided.
22.214.171.124 Only Healing Hands products directly related to the service provided by an establishment will be allowed. For example, a Beauty establishment could display, use and sell only Beauty and Skin care range of products and related personal care products like shampoo and conditioner. A Health establishment i.e. Gym could only display use and sell Healthcare range of products.
126.96.36.199 An IBO is the majority owner and operator of the establishment or the IBO is the Manager/Controller of the establishment and has an authorisation in writing from the majority owner/ operator of the establishment for sale and display of Healing Hands Products.
188.8.131.52 Display of the Healing Hands products and/or brochures is restricted to inside of the service establishment and should not be visible on the outer display visible to general public.
4.3 Truthful and Accurate: No Distributor shall make false or exaggerated claims about quality, price, use, content, grade etc. of Healing Hands products or promote products that do not belong to Healing Hands as if they did.
No Distributor shall make any offer to sell any Healing Hands product which is not accurate and truthful as to price, grade, quality, performance and availability.
4.3.1 Make exaggerated product claims or non-guaranteed claims with regard to Healing Hands Products or Products distributed by Healing Hands.
4.3.2 In any way whatsoever, represent incorrectly with regard to prices, quality, standards, grades, contents, style or model, place of origin or availability of Healing Hands Products or Products distributed by Healing Hands
4.3.3 State that Healing Hands Products or Products distributed by Healing Hands back, approve or present any features as regards yield, accessories, uses or benefits that they do not have.
4.3.4 In any way whatsoever act or present Healing Hands its products or the products Healing Hands distributes in a fraudulent manner or promote products that do not belong to Healing Hands as if they did or sell Healing Hands products at a price below the purchase price.
4.4 Repackaging: No Repacking/Re labeling of Healing Hands Products.
Distributors may not repackage or otherwise change or alter any of the packaging labels of Healing Hands Products.
4.5 Written Sales Receipt: A Distributor shall deliver to the customer at the time of sale a written and dated order or receipt which shall:
Describe the product sold
State the price charged
Give the name, ID number, address and telephone number of the selling Distributor.
Include Healing Hands customer Product Refund Policy.
Include Healing Hands Complaint Redressed mechanism.
4.6 Customer Product Refunds: Distributor shall advise Healing Hands of any customer complaint and provide copies of all correspondence and details of all conversations regarding the complaint.
4.6.1 Distributors are not authorized to make any type of offer or compromise or render Healing Hands liable for any complaint or product return.
4.6.2 Whenever a customer requests Product Refund service within the stated period, the Distributor shall immediately offer the customer the choice of (a) refund of money paid as per Healing Hands then current product refund policy (b)exchange for a like product (c) full credit for exchange with another item.
4.6.3 Distributors are required to indemnify Healing Hands for any claim, legal actions, suit etc
Which are filed or which originate because of any failure by the Distributor to observe this rule.
4.7 Compliance with Applicable Laws, Regulations and Codes: Distributors shall comply with all laws, regulations and codes that apply to the operation of their Healing Hands business wherever said Healing Hands Business may be conducted within the Market and they must not conduct any activity that could jeopardize the reputation of the Distributor and/or Healing Hands. Applicable laws, regulations and codes vary from one country to the next and from State to State in India and over time and Healing Hands does not ensure or make representations with respect to the quantity or extent of effort or expense required to comply with such laws, regulations and/or codes.
4.8 Deceptive or Unlawful Trade Practices: No Distributor shall engage in any deceptive or unlawful trade practice. A deceptive or unlawful trade practice is one, which has been defined as such by any central, state or local law or regulation.
4.9 Unlawful Business Enterprises or Activities: Distributor must not engage in any deceptive or unlawful trade practice as defined by any Central, State or local law or regulation.
No Distributor may operate any illegal or unlawful business enterprise, engage or participate in any illegal or unlawful business activity or be convicted of any illegal or unlawful activity.
An illegal or unlawful enterprise or activity is one which is prohibited by central, state or local or regulation. If an initial or renewal application for a Healing Hands Distributorship is presented to Healing Hands by a person who operates or is engaging or participating in any illegal or unlawful enterprise or activity, Healing Hands may hold such application in abeyance and contact the applicant to determine whether he or she is so engaged and if so what his or her intentions are concerning such enterprise or activity. Refusal or failure on the part of the applicant to produce proof that he or she has terminated his or her relationship with such unlawful enterprise or activity shall disqualify him or her for such Distributorship and his or her application shall be denied.
If subsequent to approval of his initial or reauthorization application, an Healing Hands Distributor is determined by Healing Hands to be operating or engaging or participating in an illegal or unlawful enterprise or activity and if upon notification and request by Healing Hands such Distributor refuses or fails to terminate his or her relationship with such illegal or unlawful enterprise or activity then Healing Hands shall terminate such Distributorship, whereupon the Distributor shall lose all the rights and privileges of an Healing Hands Distributor.
4.10 Professionalism: An Healing Hands Distributor shall at all times conduct himself or herself in a courteous and considerate manner and shall not engage in any high pressure selling but shall make a fair presentation of Healing Hands Products including when and where appropriate, demonstrations of such products.
A Healing Hands Distributor shall never impose himself or herself upon his/her prospective customer and shall abide by the following:
He / She shall always take a prior permission or appointment before approaching a prospective customer and shall indicate the purpose of his or her visit and identify himself or herself as a Healing Hands Business Owner.
He / She shall provide the following information to the customer at the time of sale
His / Her name, address and telephone number along with that of Healing Hands.
He / She shall fix time & place for inspection of the sample and delivery of goods if customer so desires.
He / She shall provide customer receipt with the description of the products to be supplied as per Rule 4.5
If the customer indicates a desire to terminate the interview, the Healing Hands Distributor shall immediately do so and shall leave the premises of the customer.
The Healing Hands Distributor at all times makes a fair presentation of Healing Hands Products. The Healing Hands Distributor will also direct his or her customer’s attention to the use, directions and cautions which may be included on the label for products.
4.11 Employment Relationship: Healing Hands distributors are independent distributors operating their own business and are not employees/agents of Healing Hands or its affiliated companies.
No Distributor shall represent that he or she has any employment relationship with Healing Hands or any of its affiliated companies and/or other Distributors.
Distributors shall not give a false representation as to the nature of the relationship between Healing Hands and its Distributors, or make any representation except in accordance with the explanation given in the Healing Hands Business Starter Guide or other Healing Hands literature. A Distributor is required to indemnify Healing Hands for the cost of any damage or prejudice stemming from such false representation, including any legal fees Healing Hands may have incurred.
Healing Hands Distributors are independent Distributors operating their own businesses. They shall not imply that they are employees of Healing Hands, nor shall they refer to themselves as “agent”, “managers” or “company representatives” nor shall they use such terminology or descriptive phrases on their stationery or other printed material. (Sponsors are urged to preserve the independent contractor relationship between themselves and their Distributors. If they permit an employer-employee relationship to develop, Sponsors may find themselves liable for the acts of and injuries to their sponsored Distributors. Healing Hands cannot permit any relationship between or representations by Distributor which may impose employee liability on Healing Hands).
Distributors may not use the Healing Hands Distributor identification card to create the impression that there is a subordinate relationship with Healing Hands. This identification card issued to a Distributor by Healing Hands is to be used exclusively when the Distributor wants to purchase products from Healing Hands and at the time of approaching customers for sale.
4.12 Franchises and territories: No Distributor shall represent to anyone that there are exclusive franchises or territories available under the Healing Hands Sales and Marketing Plan.
No Distributor shall represent that he or she or anyone else has the authority to grant, sell, assign or transfer such franchises or to assign or designate territories. No Distributor or Sponsor may state or imply neither that he or she has a given territory nor that any other Distributor is operating outside his territory.
Healing Hands Distributors have no territorial limits. They can operate anywhere within India.
4.12 Non-Healing Hands Selling Activities: An Healing Hands distributor can engage in other business/ professional activity, but he/she must not use Healing Hands Distributors/ activities/ events to promote his non Healing Hands business/ profession and must not hard sell the same on other Healing Hands distributors.’
No Healing Hands Distributor who personally sells products other than Healing Hands Products, who personally participates in any non-Healing Hands selling activity and/or sells literature or sales aids not produced by Healing Hands except those allowed under Section 7 of the Rules of Conduct or who sells services will sell such products or services to another Healing Hands Distributor or will induce another Healing Hands Distributor to participate in any other non Healing Hands selling activity and/or to sell such products, literature, sales aids or services to any Healing Hands Distributor. Induce means to persuade another Distributor to sell any product or service whether or not this is done to obtain revenues or for any other reason.
4.13.1 This principle also applies to business as aids developed privately by Distributors in compliance with Section 7 of these Rules of Conduct.
4.13.2 Healing Hands Distributors may engage in selling activities related to non-Healing Hands approved or non-Healing Hands produced products and services if they personally desire to do so, but they may not take advantage of an activity organised especially to promote Healing Hands Products or Healing Hands or any other Distributors efforts or resources or of the their knowledge of or association with other Healing Hands Distributors to promote and expand their non-Healing Hands businesses. To do so constitutes an unwarranted and unreasonable interference in the business of the other Healing Hands Distributors. This does not mean, however that a Distributor regularly engaged in the operation of a petrol pump, repair garage, retail establishment, barber or beauty shop or a professional service may not serve clients or customers who are Healing Hands Distributors and have sought them out, but it does mean that such Distributor may not actively solicit the patronage of other Healing Hands Distributors.
4.13.3 A husband and wife are deemed to operate their Distributorship as a single entity regardless of whether both names are on the Distributorship. Therefore, each is held accountable for the actions of the other so far as the Rules are concerned. Healing Hands reserves the right to terminate the remaining Distributor’s authorisation as a Distributor in the event that one partner of husband-wife partnership elects to resign his or her authorisation as a Distributor and subsequently takes advantage of his or her knowledge of our association with other Healing Hands Distributors to promote and expand his or her non-Healing Hands business.
4.14 Enticement to Change Lines of Sponsorship: No Distributor must, directly or indirectly, induce/ entice other Healing Hands distributor to change their line of Sponsorship. E.g. Including an Healing Hands Distributor to start a new business in their parents name under a different sponsor and then advising them to resign their existing Distributorship and build their parents Healing Hands business without complying with 6 month inactivity rule.
Under no circumstances, direct or indirect, nor for purpose of helping another person, shall a Distributor solicit, interfere or attempt to induce another Distributor to leave his Line of Sponsorship or change his Line of Sponsorship.
4.15 Exporting Healing Hands Products: Healing Hands Distributor must sell Healing Hands products and/or sponsor prospective Healing Hands Distributor within India only.
No Distributor may export or knowingly sell to others who exports, Healing Hands Products from India or from any other country in which Healing Hands has established operations into any country regardless of whether or not Healing Hands is doing business in that country.
For important legal reasons, including trade names and trademark protections; local laws on product registration, packaging, labeling, ingredient content and formulation, product liability; customs and tax laws; and literature content or language requirements. Healing Hands must limit the resale of Healing Hands Products by Distributor to only other Distributors or retail customers located within country in which the Distributor legitimately buys the Healing Hands Products and is authorized to do business. The term “products” includes, without limitation, all literature, sales aids and any other items obtained by a Distributor from Healing Hands or from his sponsor or Silver.
4.16 Sound Business Practices: Healing Hands Distributor must sell Healing Hands products and/or sponsor prospective Healing Hands Distributor within India only.
A Healing Hands Distributor must operate his or her Distributorship in a financially responsible, solvent and businesslike manner. Distributor shall not permit a non-distributor to build/promote his or her Healing Hands business.
In signing a Distributor Application or in renewing his or her membership, a Distributor undertakes to Healing Hands that there is no legal bar or limitation on his or her ability to meet the legal obligations of an Healing Hands Distributor, whether such obligations are to Healing Hands itself, to customers or to other Distributors. If there is an obstacle or limitation, the Distributor must declare it.
For example, if an undercharged bankrupt or an underage person applies for a Distributorship, Healing Hands may reject the application or if Healing Hands discovers the disability, alter the Distributorship. If a Distributor or any member partner in his or her Distributorship files a petition in bankruptcy or has bankruptcy or winding-up proceedings commenced against him or her or has any assets seized by Court order or taken in execution of an unsatisfied judgment debt, the Distributor must immediately inform Healing Hands. In such cases, Healing Hands reserves the right to terminate the Distributorship or alter its terms of trading with the Distributor or to negotiate with the trustee in bankruptcy or responsible court official concerning arrangements for the disposal of any products belonging to Healing Hands which are in the possession of the Distributor.
4.17 Manipulation of Healing Hands Sales and Marketing plan/Anti-Stacking: No Distributor shall manipulate the Healing Hands Sales and Marketing Plan or manipulate sales volume in any way which results in the payment of bonuses or other awards and recognition that have not been earned in accordance with the terms of the Sales and Marketing Plan and/or the business reference guide. In this regard, the strategic and artificial structuring of a Healing hands organization for the purpose of depth building by using the concept of “stacking” is considered to be manipulation and an unacceptable business practice. Stacking is a violation of this Rule. Healing Hands in its sole discretion will determine what constitutes manipulation and/or stacking.
4.18 “Spamming”- Prohibits Distributors from sending messages to persons whom they do not know.
Unsolicited e-mail messages:
No Distributor shall send, transmit or otherwise communicate any unsolicited e-mail messages to persons with whom the Distributor does not have a pre-existing personal or business relationship. (This includes, but is not limited to, sending e-mails through newsgroups, purchased mailing lists, “safe lists”, or other lists of individuals or entities with which the Distributor does not have a relationship).
4.18.1 Employment Postings: If a Distributor responds to an employment posting for someone seeking an employment opportunity, they shall clearly state within the first paragraph of the response that they are offering a business opportunity. Any materials used with a prospect must be approved by the Corporation in accordance with the Rule 7 herein.
Section 5: Sponsorship Responsibilities
Provide all Distributors he/she sponsors with an unaltered/complete Business Starter Guide.
Abide by the Code of Ethics and Rules of Conduct in its true spirit.
Train and motivate all Distributors he/she has sponsored.
Encourage his personally sponsored Distributors to attend Healing Hands meetings.
Advice the Distributors to follow the Healing Hands Rules.
Give advice on promotional activities.
In order to preserve the status and rights as a Sponsor, a Sponsor must:
5.1 Healing Hands Business Starter Guide: Provide all Distributors that he sponsors with an unaltered Business Starter Guide.
5.2 Maintain Good Standing/Conform to Rules: Be a Healing Hands Distributor in good standing and meet all Distributor requirements as set forth in these Rules. An Distributor shall not directly or indirectly indulge himself/herself in any wrongful activity, including but not limited to false complaints, which could have any adverse effect upon the Healing Hands business of another distributor.
In the event a Sponsor ceases to be a qualified Distributor, the rights to any Distributors whom he or she may have sponsored shall pass up to the next qualified Distributor in his or her Line of Sponsorship.
5.3 Train: Be able to train and motivate the Distributors whom he or she sponsors with a minimum of assistance from his or her Silver. If he or she is unable to train his or her Distributors properly, he or she must make arrangements with his or her Silver to have this done, in which case he or she must be willing to share part of his or her normal performance incentive for this service.
5.4 Independent Relationship: Not represent that there is an employment or agency relationship between himself and the Distributors which he sponsors.
5.5 Attend Healing Hands Meetings: Use his best efforts to encourage his personally sponsored Distributors to attend Healing Hands meetings and other functions.
5.6 Follow the Rules: Use his best efforts to encourage each of his personally sponsored Distributors to fully comply with the standards set forth in the Rules and to study, use and carefully conduct their businesses in accordance with the law and official Healing Hands publications.
5.7 Give Advice: Give advice concerning promotional activities carried on by his personally sponsored Distributors to assure that they conform to Healing Hands approved procedures and rules.
5.8 Prohibited Registration Practices: Neither a prospective Distributor as a condition to becoming a new Distributor nor any currently authorized Distributor as a condition of receiving assistance in the development of their business from their sponsor shall be required to:
Purchase hardware or software for computers subscribe to an Internet Service Provider or establish a Website.
Section 6: Preservation of the Line of Sponsorship
6.1 Protection of the Line of Sponsorship: As used Herein, the sale of an ownership interest in a Distributorship, merging Distributorships or separating or dividing a Distributorship, each inherently involve the assignment of the Distributorship Agreement or an amendment thereof and as such require prior authorisation by Healing Hands. Transfers of Distributors from one Sponsor to another are only granted at the sole discretion of Healing Hands.
Want to change your Sponsor:
Obtain release from all up line up to Silver.
Obtain acceptance from new sponsor and his Silver.
Without limiting or restricting in any way Healing Hands power and discretion under Section 6.1 above. Any Distributor who wants to change Sponsors must submit a written request to Healing Hands accompanied by
A written release signed by all the Distributors in his Line of Sponsorship up to and including the first qualified Silver.
A written acceptance from the new Sponsor and Silver. Healing Hands will allow 30 days for any comment from qualified Silver.
6.3 Group Transfers: Want to move your Group:
Obtain release from all up line up to first qualified Emerald.
Consents from all Distributors who want to move.
Obtain acceptance from new sponsor and his Silver.
Without limiting or restricting in any way Healing Hands powers and discretion under Section 6.1 above:
A Distributor who wishes to transfer to a different Sponsor with all or part of his Business Group must submit a written request to Healing Hands accompanied by written consent from all Distributors in his Line of Sponsorship up to and including the first qualified Emerald. If the first qualified Healing Hands will then notify the first qualified up line Diamond and allow 15 days for comment.
The transfer request must be accompanied by written consents of all those Distributors whom the transferring Distributor wishes to take with him or her and the written acceptance of the transfer, signed by the Sponsor and Silver to whom the individual wants to be transferred.
No Distributorship currently recognized by Healing Hands as a group leader can be transferred under this Rule. A former Silver Distributorship or Group Leader may be transferred if more than two full years have elapsed since the last fiscal year in which the Distributorship was recognized as such, provided there has been compliance with the procedures outlined above.
6.4 Six Month Inactivity: To change Sponsor, Distributor must resign his existing Distributorship, be inactive for 6 months and then join under another Sponsor. The new Sponsor should not have been part of his original line of Sponsorship either above or below him during the past 2 years.
A Distributor who wishes to change sponsor may TERMINATE his Distributorship under his present Sponsor and thereafter remain inactive for a period of six or more consecutive months may following the lapse of said inactive period, reapply to become a new Distributor under a new Sponsor. Applicants can not apply to become active in an already existing Distributorship. The inactivity period begins from the date on which Healing Hands receives the letter of resignation. A person who has not renewed and has not submitted a letter of resignation will be considered to have submitted his or her intent on the date his or her Distributorship expired and must remain inactive for a period of six months from that date.
Applicants can not apply under this Rule to become a partner in an already existing Distributorship.
6.4.1 To apply for a new Distributorship under this inactivity Rule, the Distributor must complete a new Distributor Application which may be obtained from Healing Hands. The application should then be sent to Healing Hands accompanied by a written statement of inactivity. When Healing Hands receives an application accompanied by the written statement of inactivity, it notifies the original Silver of the fact and grants him 15 days time to file an objection to the inactivity claim. If evidence of activity during the six months period is provided, Healing Hands will reject the application and will return it back to the applicant. If the original Silver does not reply within 15 days or if he verifies that the Distributor has in fact been inactive for six months, then the new application will be accepted and processed. The right of a Distributor to contest the sponsorship of a former Distributor who is now sponsored under a different sponsor ceases upon the lapse of 6 months from the date of taking up second Distributorship or cessation of the original Distributorship whichever is late.
6.4.2 Definition of Inactivity: ‘Inactivity’ means no purchase/sale of Healing Hands products, no sponsoring of prospects and no attending of Healing Hands/Distributor’s meetings.
Inactivity for purposes of this Rule shall mean that during the period of inactivity, the Distributor shall have been completely inactive, which means he shall not have purchased any Healing Hands product as a Distributor for personal use shall not have sold any Healing Hands Products, shall not have engaged in any phase of a product sale/purchase shall not have presented the Healing Hands Sales and Marketing Plan to any prospect, shall not have attended any recruiting, training or motivational meeting conducted by any Healing Hands Distributor or any Healing Hands company-sponsored meetings. During the inactive period, the former Distributor must not participate in any Healing Hands activity under another Distributorship in the name of his parents, siblings or others or he shall not be determined as “inactive” for the purposes of this Rule. When either a husband or wife is a Distributor, both must fulfill the six-month inactivity requirements before one or both can be registered as a Distributor.
6.4.3 A Distributor who transfers to or who following six months of inactivity, applies for Distributorship under a different Sponsor pursuant to the provisions of this Rule, cannot be sponsored by anyone who was previously above him in his original Line of Sponsorship up to and including the first qualified Silver or below him in his former Business Group down to and including the first Silver and who has since been transferred to or re-sponsored by a different Sponsor, unless two years have elapsed since the termination of his Distributorship.
6.4.4 After moving to a new group, a Distributor cannot poach persons from his old group except for Distributors who were inactive for at least 2 years.
A Distributor who transfers to or who following six months of inactivity applies for Distributorship under a different Sponsor pursuant to the provisions of this Rule, shall have no right to sponsor in his new Business Group any Distributor who was previously above him in his original Line of Sponsorship up to and including the first qualified Silver or below him or her in his former Business Group down to and including the first qualified Silver. However, a Distributor who has been inactive for a period of two years may be sponsored by any Sponsor, including his former Sponsor who may have since been transferred to or re-sponsored by a different Sponsor.
6.4.5 A Distributor’s continuing business activity in one market will not affect his eligibility to reapply after six months of inactivity as a Distributor in any other country in which Healing Hands does business.
184.108.40.206 A former Distributor may not be personally sponsored by a Sponsor who was previously above him in his original Line of Sponsorship up to and including the first qualified Silver or below him in his original Business Group down to and including the first qualified Silver unless two or more years have elapsed since the termination of his Distributorship.
6.4.7 Corrective Action: If the provisions of paragraphs 6.4.1, 6.4.2, 6.4.3 and 6.4.4 are violated, Healing Hands may take corrective action, which may include but is not limited to transfer of the Distributorship of the Distributor at fault. Healing Hands at its discretion may also transfer his Business Group and the business volume generated during the period of violation to the original Line of Sponsorship.
6.5 Free Agents: A Distributor who has be terminated by Healing Hands becomes a “free agent” and may immediately file an application to be sponsored under a new Sponsor. However whether his or her application will be accepted by Healing Hands will depend upon the reason for which his or her original Distributorship was terminated. If it was terminated because of a violation of the Rules of Conduct, then his or her new application under a new Sponsor may be denied by Healing Hands or its acceptance may be deferred pending receipt of the evidence satisfactory to Healing Hands that the applicant intends to abide by the Healing Hands Code of Ethics and Rules of Conduct.
6.6 Sale of a Distributorship:
Do you want to sell your Healing Hands business?
You can, if you are a Silver Producer and above.
Offer your business in preferential order to your Sponsor/your Frontlines/ all Silvers in LOS/all Emerald in India.
Obtain approval of sale from Healing Hands.
A Distributor who owns and operates a Distributorship may sell his or her ownership interest in such Distributorship.
6.6.1 A Distributor’s business can only be sold to another Distributor. The purchased business shall remain separate from the buyer’s other Healing Hands business and the Lines of Sponsorship shall not be altered in any way as a result of the sale.
6.6.2 If a Distributor wishes to sell his Healing Hands business, he must offer it to another Distributor in the following order of priority:
220.127.116.11 The business must be offered to the Sponsor, who throughout the negotiations to sell the Distributorship retains the right to acquire same by meeting the price and conditions of any bona fide offer received by and deemed acceptable to the seller.
18.104.22.168 In the case where the Sponsor does not accept the offer, the business must be offered simultaneously for sale to al Distributors personally sponsored by the owner.
22.214.171.124 In the case where none of the Distributors personally sponsored by the Distributor accept the offer, the business must be offered simultaneously to all Silvers located above or below in the Line of Sponsorship.
126.96.36.199 If the Silver’s above or below in the Line of Sponsorship of the Distributor in question also reject the purchase offer or fail to respond to the offer the Distributor may offer the business to all qualified Emerald at that time in India.
6.6.3 No sale shall be final and no change of title of the business shall be made final until approved in writing by Healing Hands.
6.6.4 If the Distributor wishes to sell the business under terms and conditions different from those of his first offer, the business must be once again offered for sale under the revised terms and conditions in accordance with the order of priority indicated above.
6.6.5 Monthly Performance Incentives and Annual Commissions accruing to the business shall be paid as specified in the sale agreement as authorized by Healing Hands. All awards previously awarded to the business will not be transferred to the new owners. Qualification for awards for the business will be determined only by activities occurring after the date of sale.
6.7 Mergers: Business will not merge or be combined without the previous written approval of Healing Hands. A marriage between Distributors, a transfer of a business, the sale of a business or any other similar circumstance does not cause a merge or combination of businesses unless specifically approved in writing by Healing Hands.
6.8 One Distributorship Rule:
A Distributor can have more than one Distributorship, when
A Silver marries another Healing Hands Distributor.
When a Distributor purchases another Distributorship.
When a Distributor names another Distributor to his/her Distributorship for transfer in case of the former’s death.
Through inheritance of full or a part of Distributorship.
A Distributor can own or have an ownership interest in only one Distributorship except as provided below:
6.8.1 Where two Distributors marry and one or both have attained Silver status or above prior to marriage pursuant to Rule3.17.
6.8.2 Where an existing Distributorship purchases another Distributorship pursuant to Rule 6.6.
6.8.3 Where a Distributor (transfer or) in order to facilitate the transfer of a Distributorship in the event of his or her death, requests the name of another existing Distributor be added to their Distributorship. The name of the transferor must continue to be on the Distributorship until his or her death and supporting estate-planning documentation must be provided to Healing Hands.
6.8.4 Where an existing Distributorship inherits all or a portion of a Distributorship.
In the event a Distributor owns or has an ownership interest in two or more Distributorships pursuant to this Rule; they may operate such Distributorships jointly under a single corporate, limited liability company or partnership umbrella, but Healing Hands shall continue to carry such Distributorships and will only recognize them as separate individual Distributorships for both Award and Commission purposes.
6.9 Divorce, Separation or Other Dissolution: Whenever a business is separated or divided as the result of a divorce, dissolution of a corporation or partnership, the separation or division must be accomplished in such a way as to not adversely affect the interests and/or income of the businesses in the Line of Sponsorship.
During the division or separation process, neither party will administer or operate together or separately any other Healing Hands business without Healing Hands approval.
6.10 Disposition of a Distributorship: If a Distributor terminates/cancels his Distributorship or dies without leaving heirs who are ready, willing and able to become Distributors and assume the responsibility of Healing Hands Business, Healing Hands at its sole discretion, shall decide the future of the Distributorship in accordance with Section 15 of these Rules.
Section 7: Business Support Materials (BSM)
Emerald Distributors & above are allowed to produce & offer for sale to other Distributors in their Business Group a variety of sponsoring and merchandising aids such as audio and video tapes, literature and flip charts which are not produced by Healing Hands. Such Materials are entirely optional and Distributors who choose to sell, purchase or utilize such Materials must comply with this Section of the Rules of Conduct. Distributors who choose to sell or distribute such Materials must emphasis that the purchase of such Materials is strictly voluntary; no Distributor may ever require another Distributor to purchase any Business Support Materials.
Neither Healing Hands nor Healing Hands Corporation endorses the representations made in any BSM. Healing Hands review is solely for the determination of compliance with its Rules of Conduct and business practices and policies.
7.1 ‘BSM’ used with prospects must be prior authorized by Healing Hands. BSM must not promise or guarantee any specific income, profit or earnings from Healing Hands Business.
Business Support Materials may be used with prospects only in accordance with the following:
7.1.1 Distributors must not use with prospects, sell or distribute to prospects or say suggest or imply that any BSM have been authorized for use with prospects without the prior written authorisation of Healing Hands. All BSM shall display the dates they were published or recorded and the name of the publisher/ producer.
7.1.2 Distributors must not use with prospects or distribute to prospects BSM which suggest, imply, promise or guarantee either directly or indirectly that any specific level or amount of sales, income, profit or earnings may be derived from the Healing Hands Business or from selling any specific line or lines of Healing Hands Products.
7.1.3 Distributors who have received authorisation to use BSM from Healing Hands in accordance with these Rules of Conduct shall place on BSM the following legend of “Conduct Reviewed” or such other substantially equivalent legend.
7.1.4 The provisions of 7.2, 7.2.1, 7.2.2, 7.2.3, 7.2.4 and 7.2.5 also apply to BSM covered by 7.1.
7.2 Any BSM used with Distributors which
Gives an illustration of Healing Hands Sales and Marketing plan.
Provides for the training of a new distributor must be prior authorized by Healing Hands.
BSM may be used with Distributors only in accordance with the following:
7.2.1 Any Business Support Materials:
188.8.131.52 Which contain any presentation, explanation or illustration of the Healing Hands Sales and Marketing Plan or any part thereof?
184.108.40.206 Or which are provided to new Distributors for training on how to get their business started must be expressly authorized by Healing Hands.
The content of Business Support Materials must comply with the Rules of Conduct and may not infringe in any way on Healing Hands Corporation’s copyrights, trademarks or other intellectual property rights or provisions or any other applicable laws, rules and regulations.
7.2.2 No BSM can be produced relating to Healing Hands Product
Business Support Materials relating to the uses of Healing Hands Products, characteristics of Healing Hands Products and/or performance of Healing Hands Products shall not be produced, sold or distributed by Distributors except that Distributors may incorporate into their newsletter or include in their recorded or written presentation full and exact reproduction of materials set forth in Healing Hands produced literature.
7.2.3 Distributors may produce Business Support Materials dealing with general subjects of a “how-to” nature, including “how to sell products,” “how to conduct training meetings,” “how to manage inventory,” “how to motivate people,” and “motivational success stories,” etc. However, BSM dealing with “how to show the Healing Hands Sales and Marketing Plan” must be expressly authorized by Healing Hands.
7.2.4 No Distributor shall produce, sell and/or distributor any Business Support Materials which are deceptively similar to literature or material published and distributed by Healing Hands to its Distributors or which could create the impression in a reasonable mind that such literature or material emanated from Healing Hands or Healing Hands Corporation or that its publication or distributor was authorized by Healing Hands and/or Healing Hands Corporation.
7.2.5 BSM shall avoid offensive references to political, sexual, religious or ethnic matters, either expressed or implied.
7.2.6 Healing Hands require the submission for review of BSM intended for use with pre-existing Distributors periodically or in the event an investigation resulting from a complaint determines that the contents of such BSM are inconsistent with the Rules of Conduct or the goals and purposes of the Healing Hands Sales and Marketing Plan. As a result of such review, Healing Hands may require that such BSM be modified, require that all BSM be submitted for review, or that the Distributor takes such other appropriate action.
7.2.7 The distributor of Business Support Materials to Distributors shall be in accordance with the following procedures:
220.127.116.11 Distributors who agree to make future purchases of Business Support Materials through standing order or similar arrangements shall have the right to cancel or change their order at any time. Each Distributor who sells Business Support Materials under such arrangements shall provide to each purchaser at least twice a year, during the months of September and March, the following or substantially equivalent language conspicuously printed on a postcard:
“We have a continuing interest in you and your Healing Hands Business. This special message is to help you evaluate expenses which relate to Business Support Materials available to you. Your expenditures on these items should be reasonable compared to your business volume and profits. You should be reasonable compared to your business volume and profits. You should review your business expenses and decide whether you wish to continue purchasing Business Support Materials. The use of Business support Materials in connection with your Healing Hands business is voluntary and must always be in compliance with the Rules of Conduct. If you wish to continue receiving future [tape or book etc. please returns this postcard. “IF WE DO NOT RECEIVE THIS POSTCARD BY (_______) WE WILL DISCONYINUE TO SEND FUTURE ISSUES OF [TAPE OR BOOK]”.
18.104.22.168 Distributors who choose to sell Business Support Materials and do so in a method other than standing order shall include with the sale of such items during the month of September each year the following or substantially equivalent language:
“We have a continuing interest in you and your Healing Hands business. The special message is to help you evaluate expenses which relate to Business Support Materials available to you. Your expenditures on these items should be reasonable compared to your business volume and profits. You should review your business expenses and decide whether you wish to continue purchasing future Business Support Materials. The use of Business Support Materials in connection with your Healing Hands business is voluntary and should always be in compliance with the Healing Hands Rule of Conduct.”
22.214.171.124 Distributors who choose to sell Business Support Materials shall not say, suggest or imply that the use of any such Materials will guarantee success or that Healing Hands requires the use of any such Materials. Business Support Materials shall contain the following or substantially equivalent language:
“While the techniques and approaches suggested have worked for others no one can guarantee that these techniques and approaches will work for you. We hope, however that the ideas presented here will assist you in developing a strong and profitable business. These materials have been published independently of Healing Hands Corporation and Healing Hands.”
This same message shall also appear in the audio portion of any audiotape, Business Support Materials or be communicated through a substantially equivalent means.
126.96.36.199 Non Healing Hands BSM must have a buy back policy up to 30 days.
The Healing Hands customer product refund policy and buy back policy DO NOT APPLY to any non-Healing Hands Business Support Materials. Upon request, a Distributor who sells non-Healing Hands Business Support Materials must buy them back from the original purchase on commercially reasonable terms within a period of 30 days after the sale there of; the purchaser must upon request , provide proof of purchase if a buyback of business Support Materials is demanded. The terms of the refund policy adopted by a Distributor selling non-Healing Hands Business Support Materials, including terms regarding procedures for the resolution of disputes and the responsible person for returns, must be clearly communicated to the purchaser prior to any such sale. In the event such terms do not include the responsible person for returns, the seller and the purchaser’s Silver shall be responsible for handling returns. Selling Distributors shall ensure that the terms and conditions of any refund policy adopted comply with all applicable laws.
188.8.131.52 Each Distributor who chooses to purchase or sell Business Support Materials must ensure that the quantity and cost of such Materials are reasonably related to the sales volume and profits of that Distributor’s Healing Hands business.
7.3 Business support offered in the form of seminars, rallies and other meetings conducted by Distributors shall adhere to the following procedures:
7.3.1 Tickets to seminars, rallies and other meetings shall contain the same statement as in 184.108.40.206 and 220.127.116.11 above.
7.3.2 Each Distributor who chooses to sell tickets to seminars, rallies and other meetings is obligated to buyback tickets purchased for the purchaser’s personal use for a period of 30 days after the event to the extent of that portion of the cost of the affair related to admission to the meeting, exclusive of the cost of travel, meals or hotel accommodation in the event the purchaser do not attend such seminar etc. The terms of the refund policy adopted by a Distributor selling such tickets shall conform to 18.104.22.168 and 22.214.171.124 above.
Section 8: Presentation of the Healing Hands Sales and Marketing Plan
8.1 Must not give Impression of Employment Relationship:
When inviting a prospect to hear a presentation of the Healing Hands Sales and Marketing Plan, A Healing Hands Distributor shall neither utilize the following invitations nor directly or indirectly induce other Distributors to do so:
8.1.1 Give the impression that it relates to an employment opportunity.
8.1.2 Imply that the invitation is to a social event.
8.1.3 Disguise the invitation as a “market survey”.
8.1.4 Promote the event as a “tax seminar”.
8.1.5 Promote the Healing Hands Business opportunity as a business relationship with a person, company or organization other than Healing Hands.
8.1.6 Directly or indirectly indicate that Healing Hands Products are merely one line of the products distributed through or as a part of a brokerage operated by a person, company or organization other than Healing Hands.
8.1.7 Directly or indirectly indicate that the Healing Hands Business, Distributors or Healing Hands Products are part of any business other than Healing Hands Business.
8.1.8 Deny if asked that the presentation is about the Healing Hands Sales and Marketing Plan.
8.1.9 Imply that it is other than a business event.
8.2 First Contact with Prospective Customers and Distributors:
At the first contact with prospective customers and Distributors’, a Distributor should:
8.2.1 Introduce himself by name.
8.2.2 As soon as practicable, he should make himself known in suitable fashion as an Healing Hands Distributor and should provide information concerning his name and address as well as concerning Healing Hands.
8.2.3 Indicate the purpose of contact, namely the sale of Healing Hands Products and/or the introduction of the prospect to the Healing Hands business.
8.3 Sponsoring Guidelines:
Healing Hands Sales & Marketing Plan must not be presented
As a get rich quick opportunity.
That Healing Hands Products are bought and sold for Distributors personal use.
That there is no requirement to retail Healing Hands Products.
In seeking participation of a prospect in the Healing Hands Sales and Marketing Plan, the sponsoring Distributor must comply with the following guidelines:
8.3.1 Must disclose the average profits, earnings and sales figures and percentages as published from time to time by Healing Hands.
8.3.2 Must use only Healing Hands produced and Healing Hands authorized literature. Healing Hands authorizes for use privately produced sponsoring aids submitted to Healing Hands through a qualified Healing Hands designee. For further information on how to submit materials, please contact the Healing Hands office.
8.3.3 May use those earnings and/or commission representations based on their own personal experiences, provided that they at the same time disclose the average profits, earnings and sales figures and percentages as published from time to time by Healing Hands.
8.3.4 May cite lifestyle examples e.g. travel, automobile, homes of successful Distributors and contributions to charitable causes, provided such benefits were actually accrued as the result of building a successful Healing Hands Distributorship.
8.3.5 Must not say that a successful Distributorship can be built in the form of a “wholesale buying club” in which the only products bought and sold are those transferred to “Distributors” at Distributor cost for their personal use.
8.3.6 Must not say that there is no requirement for the retail sale or marketing of products.
8.3.7 Must not promote the enjoyment of tax benefits as the best or principal reason for becoming a Healing Hands Distributor.
8.3.8 Must not say that Healing Hands is a “get rich quick” opportunity in which it is easy to achieve success with little or no expenditure of effort or time.
8.3.9 Must not present the Distributor plan or solicit participation in the Distributor Plan through any broadcast communication methods including mass mailing, telemarketing, national or international advertising, radio, television, facsimile services, computer communication networks including the internet or any other means by which personal contact with the prospect is not present. However, Distributors may use digital media or maintain an internet Website for use with prospects, provided the contents of such media or Website meets the requirements set within the Distributor Guidelines and otherwise complies with the Rules of Conduct.
8.4 No Exclusive Territories:
No Distributor shall represent that there are exclusive territories available under the Healing Hands Sales and Marketing Plan.
8.5 No Obligation to Purchase:
No Distributor shall represent that there is any obligation to purchase products and/or services under the Healing Hands Sales & Marketing Plan nor shall he/she represent purposely allow or gain from any representation or implication that benefits may be derived solely from the purchase of Healing Hands products or services in conformity with the Healing Hands Sale and Marketing Plan.
Section 9: use of the healing hands Trade name, Trademarks and Copyright Materials
The Healing Hands trade name, trademarks, and service marks are important and valuable business assets. They help identify the source and reputation of the Healing Hands business, products, and services worldwide, and distinguish them from those of competitors.
Trademarks must be protected from misuse and infringement by others, or they can be lost. Each time a trademark or symbol is used improperly or is used by someone other than its owner, the value and importance of trademark can be greatly diminished. Once a trademark is weakened or lost, it is impossible to regain its full value and importance. Therefore, Healing Hands makes every effort to protect its house trademark Healing Hands, its corporate logotype, label designs and various product names so that others cannot use them.
Healing Hands will not allow use of its trade name (company name), trademarks (product names), designs, or symbols by any person, including a Healing Hands its prior permission. Healing Hands will issue cease-and-desist orders to any persons using its trade name, trademarks, designs, and symbols without its permission and will, if necessary. Follow with appropriate court action for failure to comply with a cease-and-desist order. If Healing Hands did not do this, Distributors would soon find the market flooded with “Healing Hands “products not produced by Healing Hands or sold by Healing Hands Distributors. Obviously, Healing Hands Distributors’ would be harmed greatly by such competition.
The rules set forth below have been developed to maintain the integrity of the Healing Hands trade name and trademark and to ensure that the name Healing Hands will be available exclusively for the Healing Hands Business. In addition, Healing Hands has implemented a corporate identity programme that requires the correct and consistent use of the Healing Hands corporate logotype, no matter where it appears. Therefore, no alterations to the approved logotype are allowed. Upon request, Healing Hands will provide an example of the approved logotype and colour specifications.
9.1 Office sign:
If a Distributor desires to operate and maintain an office in which the Healing Hands name is displayed to the public on the exterior of the office or in the interior in such a way that it can be seen from the outside, the Distributor must first obtain prior written approval from Healing Hands for such use of the Healing Hands name by a written request to Healing Hands, including a description of the proposed signs, there is distributor, location of installation, and method of installation.
9.1.1 A Distributor who operates an office shall not service any retail customers from the office since to do so would convert the office into a store. If prospective retail customers come into the office, they are to be informed that the office is for wholesale only and an appointment made to call on them later at their homes.
9.1.2 Healing Hands reserves the right at all times to withdraw permission to display the Healing Hands name if the standards stated are not met, if proper standards of neatness, good taste, or ethical operation are not met, or for any reason prejudicial to the interests of Healing Hands Distributors or Healing Hands, of which Healing Hands shall be the sole judge.
If a Distributor wishes to display Healing Hands logo to public, He/she must obtain prior written approval from Healing Hands. However, Healing Hands can withdraw the permission if standards are not met.
9.2 Vehicle sign:
No Distributor may use the Healing Hands trade name, trademark, logotype, design, or symbol on any vehicle except by express prior written consent from Healing Hands.
9.2.1 The Distributor owning the vehicle must observe at all times and comply with the Healing Hands code of Ethics and Rules of Conduct.
9.2.2 Healing Hands reserves the right to withdraw permission to use the Healing Hands name on any vehicle if the owner fails to comply with the specified rules and requirements, permits his vehicle to fails into disrepair, violates the code of Ethics and Rules of Conduct, or is guilty of any conduct prejudicial to the interest of Healing Hands, of which Healing Hands shall be sole judge.
9.2.3 The Healing Hands name and logotype must be painted over when the vehicle is sold or traded by the Distributor.
9.3 Telephone listing under Healing Hands under in telephone Directory:
Silver’s and above only are permitted to list under the Healing Hands name in the telephone directory. Written permission to do so must first be requested in writing and secured from Healing Hands.
9.4 Fund-Raising Events:
Healing Hands products and services are not authorised to be used in conjunction with any type of fund-raising activity. Fund-raising includes the solicitation for the purchase of Healing Hands products or services based on the representation that all or a portion of gains, proceeds, or profits generated by such sale will benefit a particular group, organisation, or cause.
9.5 Promotional literature, Stationery, premiums, etc:
No Healing Hands Distributor may produce or procure from any source other than Healing Hands any premium, giveaway item, stationery, or promotional literature of any kind upon which the Healing Hands names or trademarks are imprinted without securing prior, written approval from Healing Hands.
9.6.1 No Distributor may print, or cause to be printed, for his use any stationery which bears the Healing Hands logotype or any of Healing Hands trade names or trademarks without the prior, written consent of Healing Hands. The precise copy to be used must be forwarded to Healing Hands before the printing is actually done. When approval is given by Healing Hands, there shall be no deviation whatever from the approved copy.
9.6.2 No cloth Healing Hands corporate logotype shall be affixed to any sports uniforms, shirts or other garments.
No Distributor shall, without Healing Hands prior approval, produce any item bearing the Healing Hands name/logotype from any source other than Healing Hands.
9.7 Copyrighted Materials:
All Healing Hands prior approval, produce any may not be reproduced in whole or in part by Distributors or other persons except by prior written permission from Healing Hands.
9.7.1 Healing Hands makes a claim to copyrighted for all its printed material in the market. This is done to prevent others, particularly competitors, from copying and duplicating Healing Hands literature which has been developed and printed at great expense and to assure Healing Hands Distributors that the promotional materials which they purchase and distribute to their customers is unique, attractive, and truthful. As in the case of trademarks and trade names, if Healing Hands did not exercise every effort to protect its copyright materials, Distributors might soon find the market flooded with “Healing Hands” literature which was not produced by Healing Hands and did not. Relate to produced made and sold by Healing Hands. Accordingly, no person, whether an Healing Hands Distributor or otherwise, may reproduce any of Healing Hands printed material, in whole or in part, without specific written permission from Healing Hands. This includes text material, pictures, cartoons, diagrams, charts, maps, designs, and other printed materials.
9.7.2 All Healing Hands printed material relating to products has been carefully prepared to conform to all local, state, and central laws and regulations governing the labelling of products. (The word “labelling” covers not only the label on the product its self, but also any literature used to promote the sale of such product.) Even a slight deviation from the language on the label or promotional material may constitute a violation of one or more of the laws or regulations covering the product and its libelling and thus subject the person making such deviations to penalties imposed by law. Unfortunately such governmental action not only can adversely affect the particular offender, but also his or her fellow Distributors as well as Healing Hands it’s self.
9.8 Penalties for Violators of Section 9: Any Distributor who violates Section 9 can:
9.8.1 Be required to remove improper signs, destroy improper literature, cancel improper advertising, or change improperly listed telephone numbers. In the case of improper telephone listings, Healing Hands may require the listed number to be changed to a new number with no calls to be referred from the listed number to the new number.
9.8.2 Be denied the right to make any future use of the Healing Hands trademark or trade name.
9.8.3 Have his Distributorship terminated by Healing Hands.
9.8.4 Be liable for money damages to Healing Hands for unauthorised use of the Healing Hands name, trademark, or logotype.
Section 10: Death and Inheritance
10.1 In the case of the death of a single Distributor:
10.1.1 If Healing Hands is not notified of appointment of an administrator in accordance with the provisions of
10.1.2 Healing Hands can appoint a representative, under the terms and conditions Healing Hands considers appropriate to manage the Healing Hands Distributorship, or assign the Healing Hands Distributorship in accordance with Section 10.1.2 or Healing Hands can cancel it in accordance with section 15. Without limitations as to Healing Hands proceeding with regard to the terms and conditions of the representative appointed to manage the Distributorship, such representatives can, based on Healing Hands specifications, receive all or part of the commissions and privileges earned by the Distributorship he represents, for the period during which he manages it .
The administrator of the deceased Distributors estate shall, with letters of administration or other proper authorities, and as soon as possible following the death of the Distributorship(s), do the following:
Sell the Healing Hands distributor in accordance with Section 6 of these rules;
If he is or becomes a distributor, take charge of the deceased distributor Healing Hands distributor, or;
Appoint a representative for a period of time, under the terms and conditions specified or approved by Healing Hands, who will operate the Healing Hands distributorship, with the understanding that said representative is or become a distributor before he stars to operate the distributorship. in accordance with limitations or other rules imposed by Healing Hands, the representative can, as stipulated by Healing Hands, receive all or part of the incentives and privileges earned by the distributorship he represents for the period during which he manages it.
10.2 If a Healing Hands Distributorship belongs to two unmarried persons, and if one of them dies, the following provisions shall apply:
10.2.1 The surviving Distributor will be in charge of the business during the time stipulated or according to section 10.2.2 or until Healing Hands cancels it in accordance with section 12.1.8 of these rules.
10.2.2 Further, within 30 days following the issuance of Letters of administration or other proper authorisation:
The surviving Distributor shall obtain (by will or sale or operation of law) the interest of deceased Distributor or,
The administrator of the deceased Distributor estate can assign or transfer the latter’s part to another Distributor who shall operate the business with the surviving Distributor or,
The Healing Hands Distributorship can be sold in accordance with Section 6 of these Rule or,
The administrator of the deceased Distributor’s estate and the surviving Distributor shall appoint a representative to operate the Distributorship for said period, under the terms and conditions established by Healing Hands , with the understanding that the representative shall become An Healing Hands Distributor before he takes charge of the business.
Section 11. Enforcement of the Healing Hands Rules of Conduct
Violation of the Healing Hands Rules of Conduct is an extremely serious matter, not only because of the effect it may have on the business of an individual Distributorship, but also the result this conduct may have on the opinions of the Healing Hands business held by public, the media and government officials. Accordingly while Healing Hands will make every effort to correct any violation through guidance and counselling, further action may required in more serious cases including, but not limited to the following, which may be applied by Healing hands in any order or in any combination:
Retraining of the (Silver) Distributor and his Business Group;
Suspension period for the offending distributorship
De-sponsoring the offending Distributor of his Business Group;
Termination of the offending Distributorship.
In instances of violation of the Healing hands Rules of Conduct any Distributor may make a complaint procedure set out in Section 11.1 below.
Decisions taken by Healing hands in its enforcement of the Healing Hands Rules of Conduct may be appealed for further review at Healing Hands Headquarters in accordance with the review panel procedure set out in section 16.
11.1 Complaint Procedure
When a Distributor has discovered that there may have been a violation of Rules of Conduct, he must notify Healing Hands and his Silver of the violation and all Facts and documentary or other evidence connected with it.
11.1.1 Notification to alleged Violator: On receiving this notice, Healing Hands will notify the appropriate Distributors of the complaint and request an immediate response.
11.1.2 Insufficient Information: if the complaint and response do not contain sufficient facts upon which to make a decision, additional information may be requested from any party by Healing Hands.
11.1.3 Informal Resolution: after Healing Hands receives all information of facts and circumstances relevant to the complaint, Healing Hands will decide whether there has been a violation of the Rules of Conduct and will then discuss the matter with the Distributors involved to explain the rationale behind the rule and to obtain adequate assurance from the Distributors that it will not recur.
11.1.4 Formal Resolution: if Healing hands is unable to settle the matter informally and if the appropriate corrective action is deemed by healing hands to be other than termination or De-sponsorship, then Healing Hands will forward a decision letter to the violating Distributor, as well as the sponsor and the Silver in line of Sponsorship of the violating Distributor. The decision letter will List the specific complaint(s), outline the corrective action to be taken and, if appropriate, setting a time limit for compliance.
11.1.5 Failure to comply: Healing Hands will allow the Distributor to implement the appropriate corrective action within the time limit specified in the decision letter. However, if compliance has not occurred on expiration of the time limit, Healing Hands will take further enforcement action directly. Notice of such action shall be given by letter addressed to the violator’s Distributor, with a copy sent to the violator’s Silver and to the complaining Distributor. Such letter shall be sent by Registered Mail.
Section 12: Termination and De- sponsorship
Healing Hands can terminate/de-sponsor the Distributorship of a Distributor if he/she gives wrong information in the application form.
Misrepresents Healing Hands/ Healing Hands Business.
Breaches any of the Rules of Conduct.
Is convicted of an offence punishable by a prison term.
Is declared bankrupt.
Is not mentally sound to handle the business.
12.1 Healing Hands may, at its election and by notice in writing to a Distributor, terminate the authorisation to operate as a Distributor, or de-sponsor the Distributor from his Business Group, if one or more of the following occurs:
12.1.1 If, in Healing Hands’ opinion, the Distributor provided false information in his Distributor Application.
12.1.2 If the Distributor makes a serious misrepresentation of Healing Hands or the Healing Hands business which, in Healing Hands opinion, is not likely to be satisfactorily remedied by corrective actions;
12.1.3 If the Distributor breaches any of these rules of Conduct and fails to rectify such breach within the time period specified by Healing Hands in its written notice to the distributor;
12.1.4 If the Distributor commits repeated breaches of any of these Rules of Conduct;
12.1.5 If the Distributor (or, if the business comprises two or more individuals, any of those persons)is convicted of an offence punishable by a prison term;
12.1.6 If the distributor (or, if the business comprises two or more individuals, any of those persons) is suspended or Disbarred from prating his usual trade or profession by any association, institute or professional society;
12.1.7 If the Distributor becomes the subject of bankruptcy or winding –up proceedings;
12.1.8 In the event that a Distributor dies without either an either an executor or an heir appointed by the executor who wishes to assume responsibility for continuing the deceased’s business;
12.1.9 In the event that a Distributor is incapable of managing his affairs by reason of mental condition.
12.1.10 If the Distributor commits a breach of terms and conditions of availing of any value added service including any payment thereof and /of fails to make payment of any Products/ services provided by Healing Hands.
12.2 The decision of Healing Hands regarding termination of de-sponsoring of a Distributor shall be final and binding on the Distributor subject to appeal to a Review panel pursuant to the procedure set out in section16.
12.3 Termination of a distributor means termination of all rights as a Healing Hands Distributor.
All income being generated after the date of termination.
Termination of the Distributor’s authorisation to operate as an Healing Hands distributor means the termination of all rights derived from said authorisation, and in conjunction therewith, the right to receive any further income from or generated by such business arising or accruing after the date of termination, except the right to receive reimbursements of the discounts corresponding to the purchases which were made prior to the termination date. Termination shall be effective upon the date specified by Healing Hands in its written notice to the Distributor.
12.4 De-sponsorship means removal of a Distributor from his position as a sponsor in the line of sponsorship
De-sponsorship or “de-sponsored from one’s Business Group” means the removal of a Distributor from his position as a sponsor in the line of sponsorship (including, at the absolute discretion of Healing hands, the removal of the Distributor’s right to ever sponsor again in his current line of Sponsorship or any other line of Sponsorship), such removal being effected by written notice from Healing Hands to the relevant distributor and becoming Effective on the date Stated in such notice.
12.5 The Process of Termination or De-sponsorship:
The Distributor, whose authorisation is to be cancelled or who is to be desponsored, shall be given written notice of Healing Hands decision by Registered mail. In addition to complying with laws of India pertaining to such termination, cancellation, or De-sponsorship shall:
12.5.1 Be mailed to the last mailing address of such parties as shown in Healing Hands records;
12.5.2 If applicable, state the Rules(s) violated by the Distributor;
12.5.3 State the date on which any such action shall become effective, and
12.5.4 If applicable, advice the Distributor of his opportunity to appeal Healing Hands decision to a Review Panel Pursuant to the Procedure set out in Section16.
12.6 Upon termination of his or her authorisation as a Healing Hands Distributor shall forthwith:
12.6.1 Return, in good condition, all Healing Hands Products and Healing Hands distributed Products in his possession as specified in the “Buy-Back” Policy.
12.6.2 Cease to use all trademarks trade names, insignia, or other industrial property used in or related to the Healing Hands business, and
12.6.3 Cease to identify himself as a Healing Hands Distributor or Silver.
12.7 In the event that Healing Hands terminates a Distributor’s business or that a Distributor is de-sponsored of his Business Group by Healing Hands pursuant to these Rules of Conduct, the Distributor will have no claim against Healing Hands arising out of or in respect of the termination r De-sponsorship.
Section 13: Suspension of a Distributorship
13.1 In an effort to eliminate misrepresentations of the Healing Hands sales and Marketing Plan within a line of Sponsorship, or as an alternative to terminating the business of a Distributor or Silver who has violated the Rules of Conduct, Healing Hands may use any or all of the following to address the matter:
13.1.1 Hold/ forfeit Payment of commissions, higher award monies, or other monies payable to the business.
13.1.2 Suspend invitations to company- sponsored trips,
13.1.3 Suspend authorisation to conduct sponsoring activity (sponsoring, recruiting meetings, training sessions, home presentations, etc…),
13.1.4 Conduct reorientation meetings and charge back the Expenses to the line of Sponsorship,
13.1.5 Request Distributors to Provide Healing Hands with recordings of their Sales plan presentations,
13.1.6 Request/require the mailing of an “Ethics Bulletin” to the Business Group of the Silver and to all Silver in an Emerald’s or Diamonds’ organization.
13.2 Interim Managers:
Where Healing Hands is of the opinion that the interests of any distributorship within a particular line of Sponsorship are being adversely affected by the Inability or unwillingness of a Distributor within the same line of sponsorship to properly carry out his/her responsibilities and obligations as a Distributor, Healing Hands may by notice in writing appoint an interim Manager to run the business of the violating Distributor, Such appointment shall apply until resolution of the situation.
Section 14: Termination, De-Sponsorship or Suspension by Healing Hands without formal Complaint
14.1 Healing Hands may initiate termination, De-sponsorship, or Suspension of a Distributors business even in the absence of a formal complaint. Healing Hands shall not, however, take action against the Distributor until Healing Hands has First offered the violating Distributor an opportunity to explain and/or justify his Conduct.
14.2 Where the violation has been of such magnitude as to bring into serious question the right of such distributor to continue to operate his business. Healing Hands may terminate without affording the Distributor the opportunity to rectify his past improper conduct.
14.3 The Distributor shall have the right to request a review of the Decision by Healing Hands in accordance with Section 16.
Section 15: Disposition of Terminated, De-Sponsored, or Non- Renewed Businesses.
In the event that Healing Hands determines that it is necessary to terminate, de-sponsor, a Distributor’s business, or if a Distributor cancels his Distributor Agreement or dies without leaving heirs who will assume the operation of the Distributorship, the disposition of the business of such Distributorship will be determined by Healing Hands in its sole Discretion. In exercising its prerogative to determine the disposition of such business, Healing Hands may elect to employ one of the following methods:
15.1.1 Sale /Assignment of Business if Healing Hands elects to sell/assign the business, and subject to the provisions of the applicable laws and regulation, the following will be observed:
126.96.36.199 The business will be offered for sale/assignment to another Distributor recognising the order of Priority imposed by Rule 6.6.
188.8.131.52 The terms of the sale will be set forth in a written contract executed between Healing Hands and the purchaser.
184.108.40.206 The business will remain in its current position in the line of Sponsorship and will be made a no 2 business of the purchaser.
220.127.116.11 All funds resulting from the sale will be added to an incentive fund to be distributed by Healing Hands among eligible Distributors.
15.1.2 Dissolution of Business. If Healing Hands so elects, the business will merge with the business of the first qualified sponsor up line in line of Sponsorship.
15.2 No Limitation on Healing Hands:
Healing Hands, however, is in no way limited to any of the above methods of Disposition of a business and may exercise complete Discretion as to methods and / or timing of disposition.
Section 16: Review by Healing Hands Corporation
16.1 Suspension of Authorisation until Decision is Made:
In the event that a Distributor makes use of his right to appeal to the review panel, the decision taken by Healing Hands may be suspended until review has taken Place and a final decision has been taken by the review panel. During this period of suspension:
16.1.1 The Distributor is not allowed to conduct any Healing Hands related activity,
16.1.2 The distributor shall not represent himself as an Healing Hands distributor,
16.1.3 Payment of any discounts, Commissions or other monies payable to the business are computed but are held in escrow by Healing Hands,
16.1.4 Whether the monthly Business Volume of the business is to be counted towards qualification for Emerald, diamond, one-time cash awards, Executive Diamond Commission, or Commission for any awards or for Leadership seminar, will be determined by Healing Hands when final decision by the review Panel has been taken. Recognition as Silver Producer, Gold Producer, Ruby, and at, Higher Levels may be with held by Healing Hands at its discretion.
16.1.5 The distributor will not be invited to attend Leadership Seminars, Diamond weekends, or EDC Seminars which may be held during this period, even though they may have qualified for such business seminars prior to the period of suspension.
16.1.6 In the event the decision of the review panel is rendered in favour of the Distributor, Healing hands shall restore full rights and privileges and pay the balance of monies previously held in escrow to the Distributor. Any administrative costs incurred by Healing Hands during these proceeding may be calculated and deducted from the money which was held in escrow.
16.1.7 In the event of any other decision taken by the Review panel, Healing Hands shall decide what will happen with the monies held in escrow.
16.2 Procedure for Filling an Appeal for Review:
The request for review must be in writing and may be accompanied by any documents supporting this request. The request must be filed within the time period specified in the decision letter .if the request is field after the time limit, the request will be denied and the Distributor will be notified that his request has been dismissed.
16.3 Membership of Panel:
The Review panel shall consist of appropriate personnel from the corporate staff of Healing Hands Corporation.
16.4 Review Panel Members Are Not Arbitrators:
The review Panel Provides an Internal Procedure for the review of decision as to the termination, non- renewal, De-sponsorship or suspension of a Distributor. Members of the Review panel do not, however, act as arbitrators.
If the Distributor initiates litigation prior to the Hearing by the review panel, the hearing shall be cancelled and the opportunity for review withdrawn by Healing Hands.
16.5 Procedures for Review by Panel
16.5.1 The parties may offer evidence and produce additional evidence independently or as the panel requests. The review Panel shall be the judge of the relevancy and materiality of the evidence offered. Strict conformity to legal rules of evidence will not be necessary.
16.6 Final determination by the Review panel
16.6.1 The Determination of the review panel will be communicated to all parties.
16.6.2 The Review Panel may affirm, reverse or modify the decision of Healing hands.
16.6.3 If the determination of the Review Panel upholds or calls for termination of a Distributor, such termination will be confirmed by Healing Hands Corporation Notifying the Distributor that either:
The termination of his business has been confirmed as effective from the date of termination previously notified to the Distributor by Healing Hands or
His Or her business has been terminated by the Review panel in which event the business shall be deemed to have been terminated by Healing Hands upon and by virtue of service of notice of the Review Panel’s decision upon the terminated Distributor.
16.6.4 In the event that the Review Panel decides upon corrective action other than termination, then:
Notification of corrective action other than termination shall be communicated directly by Healing Hands Corporation to the offending Distributor by later sent by Registered mail, with either the date for completion of any action by the Distributor or the dates(s)on which any action shall be taken by Healing hands.
Healing hands will take such steps as may be necessary to implement the Review panel’s determination.
16.6.5 The decision of the Review Panel shall not give rise to any liability on the part of Healing Hands Corporation or Healing Hands to the Distributor, including but not limited to loss of profits or good will.
16.7 Dispute Resolution:
Any dispute, differences or claim arising out of or in connection with the distributor Agreement shall be submitted to binding arbitration and shall be referred to the sole Arbitrator appointed in accordance with the rules and regulation of Centre for Alternate Dispute resolution as fast track arbitration. The venue of such arbitration shall be at Ludhiana (Punjab) and the award of the Arbitrator shall be final and binding on all parties. Subject to the above, courts at Ludhiana (Punjab) shall alone have jurisdiction in relation to the Distributor Agreement and matters connected thereto.
Website Rules & Guidelines
With just a Click of the button, People have realised the unlimited potential to conduct a business and communicate through the internet. In general there are three types of website you, as an Emerald & above Distributor can create:
- Personal Home Page (PHP)- you may share your personal story or information about your business, hobbies, or interests with friends and personal group. You may decide to include your name and state, achievement level a personal Statement regarding the business, a Photograph or an audio greeting.
- Prospecting Website- You may develop a website that is designed opportunity. Here you could include information regarding the benefits of participation in the business, your personal story regarding the business, general “how-to’s” or e-mail addresses to facilitate communication.
- Product Sales Websites- you may develop a website designed to sell the corporation’s product and services. Product claims and sales information must be accurate in order to protect the trademarks and copyrights. Furthermore, you may want to include on-line forms, on-line processing of orders, product promotion information and other Product use information and imagery that have been provided by Healing Hands.
Distributor desiring to create a website should review all Rules of Conduct, paying particular attention to the following amendments and new rules:
Rules 4.3 and 8.3.9 – (Mass Communication) prohibit any type of mass communication designed to obtain Distributor or Sales.
AMENDMENTS TO EXISTING RULE
Section 7 (Business Support Materials) requires that BSM, including internet website, used with prospects, or sites that contain a presentation, explanation, or illustration of the sales plan or Product information to be reviewed by Healing Hands prior to use.
- Nothing on the Internet is 100% Secure, and therefore utmost precautions should be taken when handling sensitive customer information such as names, addresses, and credit card numbers. Distributors are also required to abide by the terms and conditions of any privacy statement posted on the website.
- All site contents must be reviewed and authorised in accordance with the Rules of Conduct of Healing Hands Distributors. Under the Rules of Conduct, the contents for all internet and Websites Should be reviewed and authorised by Healing Hands India.
- Site- addresses and e-mail addresses: Address for Websites or e-mail must not be deceptive or misleading or violate the Rules of Conduct.
- Non –corporate products or business opportunities: No product other than those offered by Healing Hands to its Distributors may be sold, under these guidelines.
All of these are subject to any specific law that the Government of India may promulgate in this regard.
Are you ready to unleash your potential? If you are interested in more information regarding Website usage.
DISTRIBUTOR WEBSITE GUIDELINES
Requirements Specific to personal /home Page (PHP)
- Pass code Protection is not required for PHPs.
- Appropriate Content Includes
- Distributors names and State /province // country.
- Distributor achievement level.
- Personal statements regarding the business that comply Home Page
- A Photograph of the Distributor featured on the personal Home Page.
- Artistic elements in good taste which will reflect positively on the Distributor and the Business opportunity.
- An audio greeting.
- The Business Opportunity Must be identified as applicable in (Distributor’s home market) only.Please be aware this information can be viewed by anyone on the internet so you may not wish to publish information considered private or Personal.
- Prohibited content (in addition to that listed in General Requirement above)
- Product or service information.
- Content which could be interpreted as an advertisement or prospecting information.
Requirements Specific to Prospecting Web/internet Site
- Pass code Protection
- Prospecting sites must be pass code Protected, utilizing a pass code that is not easily determined by uninvited pass code that is not easily determined by uninvited individuals seeking entrance.
- The pass code page may only contain information needed for sign-in purposes and a small introductory paragraph to verify a viewer has reached the correct site. A technical help e-mail address can appear for individuals experiencing difficulty. The page may not Contain Distributor numbers or Pass codes that would provide a casual Web viewer access. Distributors may give out their pass code to prospective Distributors only in face -to -face or other one-to one contact situations.
- The pass code page must carry the following statement: for use with prospects by Distributors in (Distributor’s home market) only.Remember – Disseminating the pass code and URL address prior to receiving final authorisation will result in the enforcement of Rules of Conduct.
- Appropriate Content Includes
- Information regarding the benefits of participation in the business.
- The personal story of the Featured Distributor and or personal reflections regarding the business opportunity.
- Accurately sourced background and statistical information having to do with the economic trends, general business environment, and Future projections.
- Build –the –dream sections consisting of hyperlinks to sites reflecting potential dreams of a prospect (i.e. cars, vacation spots etc.). This section must not imply that the business will provide these dreams or goals. Also this section must be explicitly clear that it is for building one’s dreams or goals.
- General how to reflective of the type of activities a new Distributor would engage in to build their business. Examples include how to make a prospecting list, how to conduct product demonstrations, etc.
- Information regarding the system, organisation, or personal development programme in which the featured Distributor participates. System participation must always be framed as optional.
- Outbound links to other sites, provided such links are in accordance with rules of Conduct .These links may include one’s LOS Home page, Healing Hands and (insert name of market )
- Inbound links from an authorised Personal Home page and /or a LOS site.
- Communication areas may include e-mail addresses to Facilitate communication.
- Prohibited Content in addition to that listed in general Requirements above
- Language which states or implies a guarantee of income.
- Product Sales (see Product Sales Websites below).
- Personal success stories that reflect a level of achievement not attained solely through participation in the business.
- Sale of BSM.
Requirements Specific to Product Sales Web/Internet Sites
- Pass code protection
- Product sale sites must be pass code protected, utilizing a pass code that is not easily determined by uninvited individuals seeking entrance.
- The pass code page may only contain information needed for sign- in purposes and a small introductory paragraph to verify a viewer has reached the correct site. A technical help e-mail address can appear for individuals experiencing difficulty. The Page may not contain Distributor numbers or pass codes that would provide a casual web viewer access. Distributors may give out their pass code to prospective Distributors only in face-to face or other one-to-one or other one-to –one contact situations.
- Distributors may not sell products to customers outside (Indian market). The pass code page must carry the following statement: for use with prospects and Distributors in (Distributor’s home market) only.
- Appropriate Content Includes
- Country appropriate product information and imagery as provided by Healing Hands. Use of any trademark, trade names, service marks or other intellectual property including photos and text must be used appropriately and requires written permission from Healing Hands. Such information must remain current.
- On-line forms and on-line processing of orders. However, Distributors are responsible for all security issues including but not limited to the confidentiality of customer credit card numbers, associated with their Websites.
- Product Promotion information as provided by Healing Hands
- Distributor must clearly and conspicuously state that they are independent businesspersons and products are not being ordered directly from the Corporation.
- Prohibited Content in addition to that listed in general Requirements above
- Prospecting and recruiting content. ( see Prospecting Websites above)
Distributors shall refrain from incorporating and shall not allow incorporation of any material relating to products of Healing Hands competitors.
- The distributor website shall be hyperlinked to the Healing Hands India and Healing Hands corporation Website to enable individuals to access company policies, rules of Conduct etc.
- The Website shall not contain any obscene material or any material that is in violation of the Rules of Conduct or ethics in general.
- Consequent action being taken against Distributorship for failure to comply with the Rules of Conduct and these guidelines, the Distributor shall refrain from using the Website developed for prospecting and product sales.
- Healing Hands India will not be liable, in any manner whatsoever, for information on the Distributor Websites unless it has been incorporated with prior written approval.
- Healing Hands India will have the right to access each relevant record of the Distributor Website and the Distributor shall, at regular intervals, provide the company with complete details of data pertaining to the site.
THESE GUIDELINES ARE SUBJECT TO CHANGE FROM TIME TO TIME. FAILURE TO COMPLY WITH THE RULES OF CONDUCT AND THESE GULDELINES MAY RESULT IN ACTION AGAINST YOUR INDEPENDENT BUSINESS.
Zero Tolerance Policy
‘Zero Tolerance’ means not allowing any undesirable behaviour to continue and imposing definite sanctions against individuals found indulging in such adverse conduct. The Healing Hands zero Tolerances policy covers issues which can lead to potential reputational concerns there by affecting the business at large. This policy underlines that the company will not over look any violation of the policy and no leniency shall be shown in dealing with a distributor who is found to be in violation of this policy.
At present, three areas have been identified by Healing Hands India as ’zero Tolerance’. These are:
- Selling and/or Making available Healing Hands products for sale through retail shops, unauthorized channels and online stores
- Unauthorized Distributor activity in unopened markets
- Business Support Material policy
SELLING AND/OR MAKING AVAILABLE HEALING HANDS PRODUCTS FOR SALE THROUGH RETAIL SHOPS, UNAUTHORIZED CHANNELS AND ONLINE STORES.
Healing Hands India markets its products through the direct selling channel under which the sale of products by a distributor happens in a face-to –face manner with the consumer. This sale takes place away from fixed locations like retail shops. Use of any alternate channels by a Distributor, for Selling Healing Hands products, violates the fundamental principal of direct Selling and also distorts the level playing fields provided to all IBO to do business. Healing Hands India is committed to protecting the rights and Healing Hands business Owner. Hence Rules of Conduct prohibits Distributors from selling products through retail shops, unauthorized channels and online stores. Healing Hands has adopted a zero Tolerance Policy for sale through alternate channels and reserves the right to take immediate action and/ or sanction any Distributor on receipt of verifiable information.
Additionally, Distributors and Leaders need to consider certain aspects as they build their business and help their down lines do the same:
- Up lines must educate their down lines on the correct and ethical business building practices with a special focus on the ‘Zero Tolerance’ policy.
- Ordering Distributors who place orders for other Distributors are responsible for the order placed by them. Ordering Distributors need to be prudent so as to safeguard their business interest.
- Up lines should encourage down lines to place their orders independently.
Consequences of Non-Compliance
Those who fail to comply or who have shown a disregard for the policy may be subject to one or more of the following actions:
- Suspension of business activities and commissions.
- Elimination from all awards / rewards.
- Non – invitation to award trips.
- Denial of any cash/ non cash Awards and rewards from affected leg to up lines.
- Termination of their Healing Hands Business.
Healing Hands has adopted a zero tolerance policy that prohibits any Distributor activity in markets that have not been officially opened by Healing Hands.
Healing Hands defines “distributor activity” as any activity which is designed or promotes or builds the Healing Hands business. All Distributors are prohibited from visiting a new market country for the purpose of interesting one or more prospective Distributor in the Healing Hands business. Healing Hands does not permit holding meeting (even one-on-one meetings) in any country prior to the announcement of the launch date and launch plans.
Prospecting by websites directed at the unopened market is also considered as inappropriate Distributor activity.
It is highly inappropriate and a violation of the “spirit” of these Rules to educate a non- Distributor about the Healing hands opportunity and to then encourage the prospective Distributor to return to his/her native country for the purpose of generating interest prematurely.
In the event that Healing Hands officially launches a new market Healing Hands will announce the opening of the market through official corporate communications such communication will announce the date of launch, indicate what pre-launch activity is permitted, and provide other information critical for successful Distributor participation. If Healing Hands has not officially opened a market, no Distributor activity is authorized with respect to that market.
Any mention in the media of Healing Hands public relations efforts or of legal notices that Healing Hands is required to file in a new markets must not be interpreted as the official announcement of Healing Hands intention to open a new market.
Activities not authorized at any Time
Healing Hands has adopted a zero Tolerance policy for unauthorized activity in unopened markets. Below is a list of behaviour/ activity that would be Subject to the Zero Tolerance Policy no matter whether such activity takes place in an unopened market or in a market that has been officially launched by Healing Hands. The corporation reserves the right to take immediate action and or sanction any Distributor once it receives a verifiable complaint.
- Distributors cannot solicit other Distributors from outside their line of Sponsorship or business Group to sign under or to provide prospects in a new market .To do so is a direct violation of the contract between Healing Hands and its Distributors and the Rules of Conduct or Commercial Principal applicable in a Distributor’s market. Healing Hands encourages Distributors to follow their original line of Sponsorship when applying for authorization in a new market.
- The importation, use, or sale of any privately produced literature, tapes or other such business Support Materials (including the use of websites, e-mail and other electronic means of advertisement or communication) in relation to the Healing Hands business not previously reviewed by Healing Hands for use in a/ each specific market is unauthorised. Authorisation in one market does not automatically serve as authorisation for use in ALL and especially new or unopened markets.
- The import of any Healing Hands product into a market for any reason (other than for personal consumption) including sales, demonstration or display is strictly prohibited. Import of products and promotional materials without proper import licenses, registrations and labelling may subject the violating Distributor and Healing Hands to substantial fines, imprisonment and confiscation of materials and product and undermines the reputation and goodwill associated with the Healing Hands trademarks and brand. It may also seriously jeopardize Healing Hands ability to open a market in the future or to offer its full range of products.
- Advertising for prospective Distributors in the new market in any format is prohibited both in the new market and in the Distributor’s home market. This includes flyers, bulletin boards, misuse of business cards, publication of meeting schedules, and seeking media coverage. Distributors cannot participate in “blind prospecting” by using phone books, professional society membership lists etc. Under no circumstances may Distributors use any form of mass communication such as spam (unsolicited e-mail), television merchandising channels or computer networks to advertise the Healing Hands opportunity.
- Distributors may never misrepresent the Healing Hands business by promising wealth with little effort, no retailing, tax shelter, guaranteed residual income for life etc. Such claims are prohibited in every Healing Hands market.
- Distributors may neither state, nor imply that they are employees or representatives of Healing Hands Corporation or any of its affiliated Companies, nor may they say that they are the exclusive representatives of Healing Hands in any particular country.
- No Distributor produced “pre-applications”, or any similar documents which appear to commit a prospective Distributor to join a particular line of sponsorship are authorized “Lead Forms”, which are used only for a Distributor’s internal use to collect information about prospective 7.Distributors must never be utilized as “pre-applications” and are not legally binding. The lead form must not be signed by the prospective Distributor and a copy must not be left with the prospect. The Lead form and its use must never appear to commit or obligate the prospect in any manner.
- Prospective Distributors who are residents of non-Healing Hands markets should not be invited to any Distributor sponsored or Company sponsored functions organized in either Healing Hands or non-Healing Hands markets.
- Showing the Healing Hands Sales Plan, importing, selling Healing Hands produced or provided products, in unopened markets is not permitted at any time.
Penalties for Unauthorised Activity in Non-Healing Hands Markets
Penalties may include any action deemed appropriate by Healing Hands. Corrective action may range from re-educating an offending group and/or suspension to termination of the violator’s business. Corrective action may negatively impact the violator’s annual bonuses, award recognition and other rewards.
- Complaints of improper activity are to be submitted in writing to the appropriate Sales/ Distributor Relations Department staff for review and handling on a case-by-case basis. Healing Hands may, at its discretion, follow up on any reported activity to make a determination of its accuracy and viability.
- Penalties may include any action deemed appropriate by Healing Hands up to and including suspension or termination. Healing Hands may sanction rewards and recognition derived unauthorised activities in an unopened market and may prohibit the Distributors from entering into new markets.
- In the event of termination action, the appeal rights as granted by the Enforcement Procedures in the Rules of Conduct, commercial principles or applicable policies in a Healing Hands affiliate may be invoked by the Distributor.
- Silvers are responsible for ensuring that all Distributors in their organizations who are involved in international markets understand these Rules. It is the responsibility of each Distributor to abide by this Policy.
- Violators will be required to provide Healing Hands with a mailing list, complete with names and addresses, of all persons solicited/ contacted by him or her as prospective Distributors as the result of unauthorised pre-launch activity.
THESE GUIDELINES ARE SUBJECT TO CHANGE FROM TIME TO TIME. FAILURE TO COMPLY WITH THE RULES OF CONDUCT AND THESE GUIDELINES MAY RESULT IN SUSPENTION OF YOUR INDEPENDENT BUSINESS.
BUSINESS SUPPORT MATERIAL POLICY
Definition of Business Support Materials (BSM)
For purposes of this Policy, Business Support Materials shall mean those products and services, whether produced by a Healing Hands Business Owner or by a third part vendor, which are intended to support and assist the marketing and sale of Healing Hands products/ services as well as the Healing Hands business opportunity, including but not limited to the following BSM types:
Books, magazines, brochures, catalog, posters, newspapers, newsletters or any form of printed materials.
- Distributor events/ function/ meeting tickets.
- Books, magazines, brochures, catalog, posters, newspapers, newsletters or any form of printed materials.
- Audio Tapes, CDs, Wav, MP3 or any other audible form of material.
- Video Tapes, VCD, DVD or any other visual form of material.
- Websites, Web pages, Standing Order forms or any other digital/ multimedia form of material.
For the purpose of this policy, “third party vendor” shall mean persons or Companies, other than Healing Hands Corporation and Healing Hands Business Owners.
Statement of Requirements
The following general standards will apply:
- Distributors can only sell or promote BSM to potential and/or existing distributors that have been authorized by Healing Hands. All BSM must have the Maximum Retail Price (MRP) clearly indicated on them, which shall conform to guidelines specified in clause 2 below. MRP means the Maximum Retail Price that can be charged for a BSM and is inclusive of all duties, taxes and levies, including Service Tax.
- Distributors cannot sell BSM at a price higher than the MRP printed on the BSM. Distributors can always provide BSM free of cost. BSM/ Events pricing must adhere to the under mentioned pricing guidelines, but not exceed the respective Maximum Retail Price (MRP) defined below:
|Tapes, cassettes or audio CD||Rs. 110/- per unit|
|Video CD, DVD||Rs. 110/- per unit|
|Internet Sites-Access Charges||Annual access charges not to exceed Rs.500/- or equivalent foreign currency.|
|Event||MRP Pricing||Max. Frequency|
|Weekly/ Open/ Plan meetings||Maximum Rs. 60 per person in Major Metros* Maximum Rs.30 per person in all other cities||As may be required|
|Characteristics: Generally organised by Silver and above and attended by their dedicated LOS. This will also include meeting called by Diamond for his down line Silver groups provided down line Silver does not hold an independent separate meeting in the same month. In the event a Diamond is conducting the meeting for down line Silver group, it must be ensured that no distributor is required to travel for more than 100kms. Attendance is not over 500 people. Duration generally is two hours to five.||Maximum Rs.120 per person in Major Metros* Maximum Rs.100 per person in all other cities||No distributor shall be required to attend more than one such meeting per month.|
|Business Building Seminar|
|Characteristics: Generally organised by third party vendors, with Diamond or Emerald speakers. Attended by over 500 but fewer than 2000 people. Generally from two hours to 5 hours in duration.||Maximum Rs.300 per person in Major Metros* Maximum Rs.250 per person in all other cities||6 series of meetings in any no. of cities. All meetings in a month to constitute 1 series.|
|Major Functions, Conferences/ FED Conventions/ Family Reunion etc.|
|Characteristics: Generally a half-day to full day function (start and end on the same day) organized by the third party vendors, where Diamonds or Foreign speakers are invited to speak and which are attended by over 2000 people||Maximum Rs.900 per person irrespective of the duration of the event (excluding food and lodging at cost)||2 series of meetings in any no. of cities. All meetings in a month to constitute 1 series. All meetings in a region to happen in the same month. No 2 major functions should be held in neighbouring cities if the distance between the two cities is less than 200kms.|
|Go Diamond/ Silver Producers & up Leadership Meetings|
|Characteristics: Generally a full day to 2 days function organised by third party vendors, where Diamonds or Foreign Speakers are invited to speak and Which are attended by Leaders at the level of *current qualified Silver Producers and above. A Current Qualified Silver producer is one who has Qualified/ re-qualified at least one month at SP level in the last twelve month period.||Maximum Rs.1000 per day or its equivalent in foreign currency per person (excluding food and lodging at cost)||Frequency of such a meeting whether conducted free or charged for, shall be limited to 1 per year.|
- The prime focus of every BSM sold and purchased by current and/or prospective Healing Hands Business Owners must be on the core Healing Hands business. The core Healing Hands business “being defined as the business of generating business volume on the sale of Healing Hands products, sponsoring and training new and current Distributors. This clause does not cover books published outside the Healing Hands business domain. BSM must not distort or misrepresent the core Healing Hands Sales and Marketing Plan in India.
- The new distributor can prior to, or at the time of joining, and for a period of 30 days thereafter cannot be signed up for a Standing order BSM Program. During this time, however the new distributor can be sold BSM, the agreement amount of which shall not exceed more than Rs. 250. Purchase of such BSM by new distributor shall be optional.
Diamond Consent Rule
Distributors shall not solicit or induce any Distributor of another group to plug-in with their group. Cross group supply of tickets/ passes to Distributor organised events is strictly prohibited. Leaders are to ensure event promotion, if any, should strictly be within their own business group and no cross group promotion of events unless with the written consent of up line Diamond. The immediate up line Diamond’s consent is required for any Silver and above distributors who wish to plug-in into events organised by other Diamonds or groups not in their natural LOS. Provided however that Healing Hands shall have the discretion to waive the requirement of such consent in the event it is of the opinion that such refusal of consent is not in Healing Hands business interest.
Consequences of non-compliance
This is a Zero Tolerance policy.
Those who fail to comply or who have shown a disregard for the policy may be subject to one or more of the following actions:
- Suspension of business activities (which may include commissions)
- Elimination from all awards/ rewards.
- Non-invitation to award trips.
- Termination of their Healing Hands Business.
Social Media Policy
Definition of Social Media
Social Media is an umbrella term that describes websites and online tools that people use to connect and interact online with other people and share content, profiles, experiences, opinions and media. These tools include blogs, message boards, podcasts, video and photo sharing sites, micro blogs, online communities and wikis.
This Policy does not change the current rules or principles but is intended to help distributors apply them to social media interactions. Distributors desiring to use Social Media for their Healing Hands Business should review all Rules of conduct particularly the Website Rules and Guidelines, Rule 4.3, Rule 8.3.9, Section 7 and Section 9 and adhere to the same.
- Create an individual Social media profile. Enhance the profile by adding personal information and posting pictures. Connect with family, friends and acquaintances. Remember to maintain privacy settings to friends or friend of friends.
- Use Social Media to communicate with those down line and up line as appropriate. Maintain appropriate privacy settings.
- Make new friends online.
- Be transparent, authentic and honest. Be truthful and accurate at all times. Self disclose your affiliation with Healing Hands if you intend to discuss the business on your page.
- Share positive experiences about Healing Hands products and the Healing Hands business.
- Treat people with respect and courtesy as you would have them treat you.
- Offer participation, support and feedback. The conversation should take place much like it would in person. When approaching others or entering the conversation, interact positively be relevant and credible.
- Connect with Healing Hands online; join official sites and share posts, videos and photos posted by Healing Hands with your teams, customers and prospects.
- Use commonsense. Remember what you say reflects upon your and Healing Hands reputation
- Refer questions or other users with questions to Healing Hands.
- Do abide by the Rules of Conduct for Healing Hands Distributors. Only some of the applicable rules are Identified here. If in doubt, don’t do it. Check with Healing Hands.
- Do not create pages, websites, accounts or other online avenues to sell products (Rule 4.3).
- Do not prospect or ‘cold’ contact in regards to sponsorship. The same rules that apply to online prospecting apply to your efforts in establishing customers online. If someone contacts you online and express a desire to buy product or learn more about the business, contact them privately through chats, messages or e-mail (Rule 4.3 and 8.3.9).
- Do not offer discounts or special promotions not offered by Healing Hands.
- Do not spam or broadcast using social media (Rule 4.3, 4.3.2 and 8.3.9).
- Do not create fake Healing Hands or products brand identities. When it comes to naming your page, you are not allowed to use Healing Hands trademarks or trade names. We suggest you use your full name. People who search for you online are more likely to remember and use your name than some clever name for your site (Section 9).
- Do not use Healing Hands logos, Healing Hands Products logos, brand images, photographs and copyrighted text including product literature or Healing Hands BSM’s without prior permission from Healing Hands or misrepresent Healing Hands in any way (Section 9).
- Do not make claims about Healing Hands products that are false, misleading or incorrect (Rule 4.4).
- Do not upload photographs/ videos/ content related to Healing Hands Business, events or products that are not authorized by Healing Hands, false, misleading or incorrect (Section 7 and 9).
- Do not upload BSM’s of other distributors or your BSM’s that have not been approved by Healing Hands (Section 7 and 9).
- If in doubt…. Ask. The Healing Hands India Code Compliance team is always available to provide advice and guidance.
Distributor conduct and activities while using the Social media for their Healing Hands Business is governed by the Rules of conduct and the above policy, which are subject to change from time to time. Violation of the Rules and/or this policy may invite action against your Healing Hands Business.