Healing Hands Customers Product Refund Policy

We stand behind the quality of Healing Hands Products.

All Healing Hands Products are covered by Healing Hands Customer Product Refund Policy. If the Customer is not completely satisfied, he/she is entitled to return the products within 30 days from the date of delivery for a full refund. The refund policy is applicable only for products in marketable condition and partially used products accompanied with an invoice. This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Healing Hands Business Owners to follow the Customers Product Refund Policy in letter and spirit.

Reference Notes:

  • The distributor must return the product to Healing Hands Pick up Centers.
  • Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Healing Hands Office.
  • Condition refers to the condition in which the stock is received back from the IBO as a return.
  • The product can be ‘marketable’ or ‘unmarketable’ depending on the condition of the returned stock as assessed by the Returns executive at the Healing Hands office.
  • PV/ BV adjustment of Products returned up till 25th of each month shall be processed in the same month. Total PV/ BV of the returned products will be deducted from the returning IBO’s account.
  • If unsold products return is greater than or equal than 6 in number on a single invoice, 10% handling charges will be deducted.
  • The Product Return Policy does not apply to open packs of literature and videos or other sales aids.
  • Total returns cannot exceed the quantity appearing on the Invoice.
  • If products are returned by customers directly to Healing Hands, PV/BV adjustment shall be done from the distributors account & any excess amount paid shall be recoverable from the distributor.

Return of products by IBO’s
ConditionTime PeriodInvoicePayment
Marketable*Within 30 days of purchaseYesDP less VAT and 10% Handling Charges
UnmarketableWithin 30 days of purchaseYesDP less VAT and 10% Handling Charges
Excess Stock*Within 60 days of purchaseYesDP less VAT and 10% Handling Charges
VAT (Value Added Tax)
*Marketable refers to products that are unopened and sealed.
**Unmarketable are products which have been partially used (30%).
***Excess stock refers to products greater than or equal to six in number.